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Service Advisor - (Mobile Operations Division)

Service Advisor - (Mobile Operations Division)

National Fleet Management IncGreensboro, NC, US
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Job Description

Job Description

Service Advisor – Mobile Department

Location : Greensboro Headquarters – Greensboro, NC (On-Site)

Hourly Pay : $20.00 - $25.00 per hour

Hours : 50 hours per week (includes rotating Saturday schedule)

Join a Leading Fleet Management Team

Are you a highly organized, customer-focused professional with a knack for multitasking and problem-solving? Do you thrive in a fast-paced environment where attention to detail and efficiency are key? If so, National Fleet Management, Inc. is looking for a Service Advisor / Customer Service Representative to support our Mobile Operations Team.

Why Join Us?

  • Competitive pay and full-time hours (50 hours per week)
  • Career growth in a thriving fleet management company
  • Dynamic work environment supporting technicians and customers across North Carolina and beyond
  • Industry-leading training to help you succeed in the role

Responsibilities :

Service Coordination & Workflow Management (70-80%)

  • Accurately input and update service orders, job details, and technician schedules
  • Maintain real-time job tracking for internal use and customer updates
  • Ensure proper documentation for compliance and reporting

    • Customer Service & Communication

  • Serve as a main point of contact for customers regarding service updates and scheduling
  • Handle incoming calls and emails professionally, ensuring high levels of customer satisfaction
  • Proactively address customer concerns and provide timely updates

    • Technician Scheduling & Support

  • Manage daily schedules for mobile technicians, ensuring maximum efficiency
  • Quickly reallocate resources to accommodate urgent service requests
  • Maintain clear communication with technicians regarding job details, required parts, and tools

    • Quoting & Estimation

  • Generate accurate job quotes based on technician assessments
  • Ensure quotes are properly documented within the service system for quick approvals

    • Parts & Inventory Support

  • Coordinate with the Parts Coordinator to ensure necessary parts are ordered and available
  • Minimize delays by optimizing the parts tracking process

    • Qualifications :

  • Strong typing and data entry skills with high accuracy
  • Excellent customer service skills, including professional phone and email communication
  • Strong organizational and time management skills in a fast-paced environment
  • Ability to adapt and problem-solve quickly to meet customer and technician needs
  • Experience in service coordination and quoting; prior experience as a Service Advisor, Dispatcher, or similar role is a plus
  • Proficiency with service management software, AI tools, Microsoft products, and digital communication platforms
  • Availability for a rotating Saturday schedule as part of operational needs

    • What We Offer :

    At National Fleet Management, Inc. , we value our employees and offer a comprehensive benefits package , including :

  • Medical, Dental, and Vision Insurance through Cigna and Mutual of Omaha
  • Health Reimbursement Account (HRA) and Health Savings Account (HSA) options
  • Flexible Spending Accounts (FSA) for healthcare and dependent care
  • Company-paid Life and AD&D Insurance , with additional voluntary coverage options
  • Short-Term and Long-Term Disability Insurance
  • 401(k) Profit Sharing Retirement Savings Plan with company contributions
  • Employee Assistance Program (EAP) for mental health, legal, and financial support
  • Accident, Critical Illness, and Hospital Indemnity Insurance
  • Telemedicine services for 24 / 7 virtual doctor access
  • Pet Insurance to help care for your furry family members

    • Performance Expectations :

  • Maintain 98% accuracy in service order documentation
  • Respond to 95% of customer inquiries within one hour during business hours
  • Provide 95% of quotes within four hours of request
  • Ensure daily schedule updates to prevent conflicts and ensure efficiency

    • This role is similar to an automotive dealership service advisor but is dedicated exclusively to supporting our mobile service operations, which provide heavy-duty diesel maintenance, repair, and service. Our technicians are strategically positioned across North Carolina and the country, delivering on-site maintenance, diagnostics, and repairs wherever they are needed.

    Apply now!

    Monday - Friday 11 : 00am - 8 : 00pm (rotating Saturday schedule)

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    Service Advisor - (Mobile Operations Division) • Greensboro, NC, US