Key Account Supervisor

Marine Key Account Supervisor

Are you ready to make your next career move to join our team as our Marine Key Account Supervisor based in Davie, FL?

Key responsibilities include :

• Plan, manage and control the field service operations in his area including specific customers and according to the service contract requirements, KONE company policies and processes.
• The Key Account Supervisor is the first point of contact for direct reporting technicians and for customers raising technical or operational issues.
• Drive results through a team of direct reports and is accountable for customer satisfaction through quality of service and precise communication act as single point of contact for customers and manage customer escalations as needed.
• Manage complex logistics for technicians to ensure they travel to the best suited cruise resolve travel issues for cancelled and postponed flights that could result in work delays.
• Leverage cruise ship industry knowledge to participate in complex customer deals and navigate complex customer relationships to offer service and maintenance contracts on top of purchased products.
• Support business development, including having responsibility for sales lead volume, quality, and processing for sales teams.
• Resolve complex customer service quality complaints which includes root cause analysis and coordination across various business areas in KONE.
• Resolve customer invoicing complaints related to service and maintenance operations, including reconciling financial information from multiple sources.
• Manage end-user, site and technician safety.
• Deliver service according to customer service contract requirements, deadlines, KONE quality standards and local code regulations.
• Control cost at field operations to preserve margin and revenue targets for the business.
• Manage all required third-party inspections and may travel on-site to address inspections and necessary follow-up actions.
• Validate all customer technical requirements with sales teams.
• Support the maintenance of foreign equipment coming into shipyards for repairs. Work with technicians to identify assignment conflicts.
• Accountable for solving and closing open conflicts and reacting in case of stopped equipment and / or safety issues.
• Review service repair invoices that are invoiced outside of standard practices. Accountable for the timely completion of the planned maintenance visits.
• Accountable for the planned maintenance scheduling and optimized routing.
• Responsible for performing site audits.
• Responsible for investigating accidents and following company policy on evidence custody and internal reporting.
• Responsible for the control and authorization of overtime.
• Accountable for the assignment of product and service warranty after modernization or service work is completed.
• Monitor technician performance and objectives and create corrective action and development plans as needed.
• Manage timesheet approval and hours worked for technicians, manages absences and assign back-up technicians as needed.
• Balance technician workload and assign critical resources needed for work.
• Define technician capacity and align work, hiring needs and revenue targets to current and future capacity.
• Up to 25% international and domestic travel required.
• This position will supervise 5-10 direct reports (Service Engineer, Sr. Service Engineer, and Elevator Technicians).

What you will need to be successful?

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because we believe diversity drives innovation : We value your authentic self. Diversity, equity, and inclusion is embedded in our strategy and values. Collaborative, creative, and supportive work environment. Passionate about safety, quality, and innovation. We care about the communities where we live and work.

Some of our many benefits include : Competitive salary, Flexible work schedule, Opportunities to learn and grow, Matching 401K, Comprehensive health and wellness plans for the entire family, Paid holidays and paid time off.

SALARY : $142,896.00 USD per year

LOCATION : Marine Elevators LLC

15712 SW 41st Street, Suite 8, Davie, FL 33331

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.