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Program Manager

Program Manager

Volunteers of America Los AngelesMonrovia, CA, US
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Program Manager I

The Program Manager I supervises all efforts to fulfill the goals and objectives of the Program, designing plans and operations according to contract and budget guidelines. This includes overseeing resources and coordinating the efforts of community partners, and conducting ongoing outreach to serve participants and leverage VOALA and community assets.

Duties and Responsibilities

  • Intake, assessments, service planning, service delivery, and goal attainment
  • Training, supervision, and problem-solving for difficult cases
  • Meeting grant objectives, adhering to grant guidelines
  • Provides information to Division Director highlighting progress to reaching set goals
  • Provides quality service to clients with rental issues.
  • Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program services delivered to participants.
  • Measures and assess impact of services, supports, and participates in key elements to the program's success
  • Effectively communicates project expectations to team members
  • Coordinate outreach and collaboration efforts with community partners and landlords
  • Other Duties as directed to accomplish program goals

Essential Duties

  • Operations : Responsible for day-to-day service delivery efforts, providing guidance and supervision for staff, budget oversight, project timelines, and anticipated outcomes; Effectively plans workload of subordinate individuals and programs; budgets, deploys, and organizes resources.
  • Monitoring and Measurement : Ensure all services to clients are properly recorded : every client intake along with the subsequent service documentation, evaluate achievement of program goals, report to senior leadership.
  • Coordination of Services : Collaborates with other service providers to link various programs to community resources and supportive services.
  • Administration : Keep comprehensive records of compliance with Funder and Regulatory requirements.
  • Training and Mentoring : Responsible for service team's development through : training, policy and procedure, structured supervision, and learning collaboratives
  • Change Leadership : Identifies better, faster, more efficient ways to achieve the mission of the program
  • Community Outreach.
  • Other duties as required and is subject to change at any time.

    • Qualifications

    Requirements

  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

    • Education

  • Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years)

    • Experience

  • Minimum of 3 years of experience in Social Services Program Management, Coordination or Supervision.
  • Minimum of 2 year of direct experience in Staff Management

    • Preferred Qualifications

  • Master of Social Work or discipline related to Program services.
  • Experience connecting clients to community and government resources
  • Experience serving the target community (veterans, homeless, at-risk youth, et cetera)
  • Knowledge about community resources
  • Experience with HMIS and other relevant databases used by partner service providers
  • Ability to work with people from various backgrounds and / or limited English capabilities
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    Program Manager • Monrovia, CA, US