Computer Support Specialist

Computer Support Specialist-(25141253)

The  Montana Department of Transportation (MDT)  is recruiting a  Computer Support Specialist . Under the joint direction of the Information Services Division (ISD) and associated District Office, the Computer Support Specialist provides technical assistance to employees of the Montana Department of Transportation.The incumbent in this position will be called upon to provide advanced technical assistance in support of software, hardware, and networking tools used by the department’s employees. The Computer Support Specialist will performresearch on the feasibility of acquiring new productsand services and makerecommendations to bureau management.The specialist will research and make recommendations on the necessity and timing of software upgrades and make appropriate recommendations to bureau management. The position also develops training materials and conducts formal technical and computer training, both in the classroomandone-on-one,forMDTemployees.Thepositionis basedoutoftheassociatedDistrict office and will be the sole ISD resource present in the District.

The position will also schedule, conduct, and coordinate computer software and hardware installation and configuration; perform setup procedures for new equipment and installs, customize, and ensure accurate operation of software packages and hardware on personal computers;customizeandtroubleshootapplicationswhenproblemsoccurandensurecompliance with MDT network standards.The specialist also provides network support in the district as needed to maintain networkaccess for all computer users.Theposition provides primarysupport for all hardware, software, and network resources in the district. This position is also required to travel to departmental section and area offices.