Communications Desk Agent

Job Description

Job Description

Job Title : Communications Desk Agent

Department : Guest Experiences

Reports To : Communications Desk Manager

Rate of Pay : $17 / Hour + guest package commissions

Job Type : Year-Round : Part-Time

Shift : Variable shifts; 8am-4pm or 10am-6pm (8-hour shifts)

Must work a minimum of 3 shifts per week. Must be available Weekends & Holidays

SUMMARY

The Communications Agent is a well-versed source of property and amenity knowledge representing a professional first contact during all guest engagements by politely answering incoming phone calls, answering questions, making reservations and suggestions to provide a complete guest experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer incoming phone calls using extensive knowledge of the resort.
• Serve as a key point of contact for Guests, effectively and efficiently managing requests, inquiries, and complaints.
• Obtain and proactively maintain an inclusive knowledge of all resort amenities, activities, programming, and environmental initiatives.
• Make reservations & bookings for guests at all Sundance Resort outlets, including F&B, Spa, Programming (Box Office), and Summer & Winter Activities (ZipTour, Stables, Art Studio, Fly Fishing, Nordic Center).
• Ensure the highest level of hospitality and service are provided to guests.
• Demonstrates a friendly and outgoing demeanor and passion for creating significant experiences for our guests.
• Contact Outlet Managers for restaurant group reservations.
• Work collaboratively with other departments to ensure a seamless guest experience.
• Exhibit exceptional Sundance knowledge and ability to effectively communicate with staff and guests.
• Assist with the making and distribution of resort documents including the Sundance Daily, Resort Information Guide, and Resort Phone Directory.
• Act as the communications dispatch in the event of an emergency, lift closure, etc.
• Keep Sundance business and guest information confidential.
• Coordinate with Sales and Front Office all group shipping and delivery needs.
• Sort incoming mail and distribute it to the proper department mailboxes.
• Help departments and guests with outgoing packages (including packaging them neatly and safely), weigh, enter in log, and charge appropriately following accounting procedures.
• Assist Safety for checking in and out property keys and department radios.
• Assist Communications Desk Manager with additional duties and responsibilities as assigned.

QUALIFICATIONS

BENEFITS

Job Posted by ApplicantPro