Staff Performance Coordinator / CSR

Staff Performance Coordinator / CSR

Under direct supervision, the Staff Performance Coordinator contributes to the operational growth and profitability of the account through day-to-day execution, management of strong relationships with the client and associates, and fulfillment of the client's staffing services agreement. This role supports the day-to-day interaction with the client and associates, assists with identifying process improvements, and executes on service level agreements to ensure they are met. This role provides immediate front-line customer service to the management team and associates. This role is responsible for partnering with appropriate parties to resolve all workforce issues, including but not limited to employee coaching, counseling, disciplinary action, and payroll and timekeeping, in a timely manner.

HOURS : 8 : 30pm to 5 : 00am Monday thru Friday

Your Role & Responsibilities

Act as first point of contact for vendors and client contacts for all employee issues.

Educates client on guidelines and sets expectations for the handling of any employee issues.

Ensures all employee issues are handled appropriately and in a timely fashion.

Coordinates resolution of the all-workforce issues with vendors and client partners and understands risk areas for all parties.

Delivers client customized new hire orientations.

Collects and reviews all required work related onboarding documents for each employee prior to start.

Runs reports and uses data to identify workforce challenges and escalates issues to the appropriate resource (using CRM, Power BI, time / attendance software).

Participates in client meetings about safety and operations and documents and investigates safety incidents and executes the safety observation program.

Coaches associates on attendance policies, conducts ABC performance reviews, and assigns and ends associate assignments.

Processes payroll and tracks attendance, wage, and hour compliance.

Competencies (Skills & Knowledge You'll Bring)

Hands-on experience in a logistics or manufacturing environment.

Experience in a customer service role responsible for client communication.

Data management experience.

HR experience is preferred.

Familiarity with a heavy process-oriented environment.

Able to multi-task, change priorities as appropriate and execute tasks in a high-pressure Environment.

Able to understand client goals and how they measure success.

Comes together to achieve organizational goals in order to succeed and grow. Therefore, every employee should have the ability to work in a team and contribute towards individual and business goals.

Communicates information and ideas clearly and articulately both in oral and written form. Uses appropriate language, style and methods depending on audience and the purpose of communication.

Responds positively to change and adapted to new situations quickly. Able to take on a diverse range of tasks equally effectively.

Experience using various technology platforms to drive effective decisions.

Work Environment (Physical Demands) Client Site :

Typically work is performed is generally offsite at a client's location that could be an office or other business setting and require travel to and from locations.

This position requires compliance for all occupational safety and health standards, rules, and regulations.

Sit or stand for long periods of time and walk short distances

Regularly required to talk, hear, and communicate in writing

Adjust to vision for both close and distance views

Stoop, kneel, bend, crouch and lift up to 50 pounds The physical environment may require the colleague to work both inside and outside in heat / cold, wet / humid, and dry / arid conditions.

EmployBridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.