Senior Solution Architect

Overview

As a Senior Solution Architect, you are an integral part of TransUnion’s Customer Success Team, delivering critical services to our Strategic and Premium clients. You own the technical relationship with assigned clients, guiding them through solution architecture, onboarding, technical troubleshooting, and providing deep expertise on TransUnion’s Global Fraud Solutions services and platforms. Your role blends technical leadership with customer advocacy, ensuring our clients fully leverage our technology and achieve their business objectives.

Responsibilities

Lead technical engagements across a range of industries, project types, and platform integrations; provide expert knowledge, support, and troubleshooting for our solutions and platforms.

Collaborate in the development of integration manuals, training materials, and procedures; proactively identify ways for the solution architect team to improve processes.

Deliver sales engineering support as appropriate; serve as a trusted advisor and subject‑matter expert, helping clients understand our systems and adopt new capabilities.

Coordinate with Customer Success Advisors to manage large and complex initiatives, ensuring successful technical project delivery.

Provide mentorship and coaching to junior teammates, fostering a collaborative and high‑performing culture.

Qualifications

• Bachelor’s degree in Computer Science, IT, Software Development, or related field and 7+ years of relevant work experience
• Direct experience in product application integrations
• Proven consulting experience
• Verified skills in REST / JSON, HTTP, JavaScript, Web Services, XML, HTML5, SQL, PHP, C#, Java, and related technologies
• Strong troubleshooting skills in diverse customer environments
• Ability to diagnose, prioritize, and resolve technical issues creatively and effectively
• Experience managing multiple projects, balancing competing priorities, and delivering high‑quality solutions on schedule
• Excellent customer‑service orientation and relationship‑building skills
• Effective multitasking in a fast‑paced setting, balancing thought with action
• Exceptional analytical and quantitative skills, structuring data‑driven solutions to ambiguous challenges
• Advanced proficiency with MS Word, Excel, PowerPoint
• Flexibility for overnight travel and on‑call rotation
• Ability to work independently and autonomously

Preferred Qualifications

Impact You’ll Make

As a leader in technical architecture, you will provide strategic advisory, project management, and subject‑matter expertise, driving customer success and innovation. You will influence product initiatives, mentor the next generation of architects, and champion diversity of perspective in every engagement.

Pay Scale Information

The U.S. base salary range for this position is $82,700.00 – $120,000.00 annually. Compensation is based on education, experience, skill set, location, and other factors. Regular full‑time non‑sales positions may be eligible for a bonus plan and, in some cases, long‑term incentives.

Benefits

TransUnion offers flexible benefits, flexible time off, paid holidays, health, dental, vision, mental‑health support, disability, parental leave, adoption assistance, fertility planning coverage, legal benefits, long‑term care, commuter benefits, tuition reimbursement, employee stock purchase plan, 401(k) with match, and access to employee resource groups.

Equal Opportunity Employer

We are committed to diversity and inclusion. As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, etc. We also affirm compliance with the Los Angeles County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

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