Outreach Program Coordinator Family Engagement & Membership

Outreach Program Coordinator Family Engagement & Membership

The Outreach Program Coordinator position's primary responsibilities center on family engagement and administration of the Texas Parents Association Membership program. Texas Parents coordinates with units within the Dean of Students (DOS) portfolio and across campus to provide an elevated and comprehensive parent and family experience. The Outreach Program Coordinator manages all aspects of the planning and execution of family engagement opportunities. This includes but is not limited to Orientation, Family Weekend, Moov-In Mixer, regional gatherings, webinars. Additionally, the Program Coordinator manages all aspects of the Texas Parents Association Membership program. This role provides seamless administrative support with a focus on membership processing, reporting, retention of existing members, and member and partner relations.

Responsibilities

• Plan and execute all family engagement programs and events for Texas Parents, including but not limited to Orientation, Family Weekend, Moov-In Mixer, regional gatherings, webinars, and other engagement opportunities. Ensure all experiences are elevated, welcoming, and accessible.
• Administer the Texas Parents Association stewardship program. Involves processing Texas Parents Association supporting levels of membership including entering and maintaining accurate member information into the database and VIP systems both manually and by downloads. Act as the first point of contact for member assistance for online inquiries and incoming phone calls. Ensure all donors receive a personalized thank you from Texas Parents.
• Provide the highest standard of customer service in person, over the phone, and via email, acting as primary point of contact for Texas Parents. Represent the department well by speaking knowledgeably and composing professional written responses with concise language and proper grammar. Advise, counsel, reassure and problem-solve for parents contacting the office. Assist parents / family within the University's complex structure, culture and systems, and policies and procedures to reach desired outcomes. Proactively acquire institutional knowledge that will aid in assisting the parent and family constituency.
• Facilitate membership renewal program, administering strategies developed to encourage member retention and foster a sense of community. Oversee cycle for Texas Parents supporting member benefits of mailout including producing the membership welcome letter and merchandise, package delivery, including but not limited to, electronic request-to-ship form audit, log-in packages upon arrival, package tracking, notify student for pick-up, and completing necessary steps to transfer package / mail into student's possession.
• Coordinate Family Orientation membership sign-up stations, hire, supervise and train Membership Orientation Student Leaders on use of the online sign-up system and database as well as the membership structure and offerings. Educate volunteers on membership fulfillment responsibilities and troubleshoot any technical problems.
• Cultivate and maintain campus and vendor partnership relations to enhance member benefit offerings. Cold call and act as point of contact with local hotels to establish Family Orientation hotel options and membership benefits.
• Assess all family engagement and membership initiatives through data collection and analysis. Develop strategic reports and actionable insights for the Associate Director, and ensure accuracy of departmental reporting, including digital engagement metrics, membership tracking, and Family Orientation sales.
• Serve as a contributing staff member in a team-centric and collaborative environment, functioning capably in a dynamic, fast-paced office, create and maintain standard operating procedures for assigned processes and procedures. Serve as an essential worker, and occasionally report to work, either in-person or remotely, during times of emergency closures. Substitute for other staff as necessary. Keep abreast of current events as they pertain to students and their families, and perform other tasks as assigned.

Required Qualifications

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Salary Range

$58,750

Working Conditions

Work around standard office conditions. Repetitive use of a keyboard at a workstation. Use of manual dexterity. Lifting and moving (membership benefit items), reaching, pushing, pulling. Work under stress, under deadlines, as a team member, independently, in a shared office space with interruptions and with overlapping projects.

Work Shift

Work location is on the main University of Texas at Austin campus. Standard work hours are Monday Friday, from 8am 5pm. Work additional hours during peak times, including early mornings, evenings and weekends, especially during the summer months during Family Orientation. Regular and punctual attendance at the workplace required. Must be eligible to work in the United States on a full-time basis for any employer without sponsorship.

Required Materials

Important for applicants who are NOT current university employees or contingent workers : You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers : As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

Employment Eligibility : Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion / transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility : The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks : A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer : The University of Texas at Austin, as an equal opportunity / affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency : The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty