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Customer Relations Representative (Temp)

Customer Relations Representative (Temp)

Berkshire Hathaway Homestate CompaniesPlano, TX, US
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Customer Relations Representative (Temp)

The Customer Relations Representative provides professional, compassionate front-line support to external and internal partners, responding to status requests, grievances, and other general inquiries via email and telephone. LOOKING FOR FLUENCY IN SPANISH. BILINGUAL CANDIDATES ONLY, PLEASE.

Responsibilities

  • Responds to both internal and external requests for assistance. Answers incoming calls, checks voicemail, and makes outgoing calls timely, surpassing customary business standards for customer service.
  • Answers incoming calls regarding First Reports of Injury and inputs new claims into proprietary software. Accurately documents all contacts and enters provided information. Updates systems as appropriate.
  • Exercises active listening and asks probing questions to ensure customer inquiries and concerns are appropriately addressed.
  • Distributes or escalates calls to the appropriate personnel and works closely with departments to assist with customer services issues or grievances.
  • Ensures timely responses and maintains up-to-date information for all contacts.
  • Continually broadens knowledge of Company transactions to increase customer service skills. Provides assistance to other departments as needed.
  • Proactively communicates directly to Customer Care leadership any problems or issues that may adversely impact workflow or service to our insureds, an injured worker, vendors or the business.
  • Ensures work is performed in accordance with Company standards, training, supervisory direction, and applicable laws.

Qualifications

  • Education : Minimum of High School Diploma or equivalent certificate required. College degree a plus.
  • Experience : Minimum of one year of service experience, preferably in a call center environment, preferred. Industry experience a plus.
  • Computer Skills : Must demonstrate basic technical competencies in the use of Microsoft Office / 365 applications and be able to become proficient in proprietary and vendor software programs.
  • Learning Agility : Demonstrates the needed capacity to grasp essential concepts or information. Learns from mistakes of self and others; does not repeat mistakes.

    • Required Skill : Communication

  • Able to read and comprehend simple instructions, short correspondence, and memos.
  • Able to prepare clear and concise written communications on a basic level.
  • Able to effectively present information to and respond to questions from external customers and internal employees. Communicates and articulates clearly; is informative and appropriately concise. Able to guide verbal direction via telephone.
  • Listens and gets clarification.

    • Required Skill : Composure and Conflict Management

  • Able to remain composed during the normal stress and ambiguity present in the work environment.
  • Seeks win-win solutions.
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    Temp • Plano, TX, US