Aftermarket Director

Global Aftermarket Engineering Leader

In alignment with Ruhrpumpen's 2030 Aftermarket Strategy, this role is responsible for leading the global Aftermarket Engineering organization. The position ensures the delivery of high-quality engineering services, drives customer satisfaction, and strengthens Ruhrpumpen's position as the supplier of choice in the aftermarket sector.

Key Responsibilities

Lead and manage the global Aftermarket Engineering team, including engineers and technical staff, ensuring alignment with strategic objectives.

Oversee the delivery of engineering services such as troubleshooting, failure analysis, vibration analysis, system optimization, performance re-rates, upgrades, and retrofits.

Provide technical leadership and direction in resolving complex customer issues, ensuring timely and effective solutions.

Identify customer needs and develop actionable solutions that enhance performance, reliability, and satisfaction.

Deliver continuous feedback to support product and process improvement initiatives across the organization.

Represent the Ruhrpumpen brand with professionalism and strong customer-facing skills, building trust and converting challenges into business opportunities.

Collaborate with other Ruhrpumpen business units to reinforce a customer-centric culture and share technical expertise.

Support the development, training, and performance evaluation of the Aftermarket Engineering team, promoting growth and technical excellence.

Contribute to building and promoting the Ruhrpumpen brand as the Aftermarket Supplier of Choice.

Perform additional duties as assigned by the supervisor.

Qualifications

Proven experience leading engineering teams in the rotating equipment or industrial aftermarket sector.

Strong technical knowledge of pump systems, performance optimization, and reliability engineering.

Excellent leadership, communication, and customer relationship skills.

Demonstrated ability to drive process improvements and deliver measurable results in a global, cross-functional environment.

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