Account Manager, Operator

Account Manager

As an Account Manager, you'll own an existing book of business within our Operator business segment. You'll ensure customers achieve measurable success with our software while identifying opportunities for product adoption, upsells, and cross-sells. You'll work closely with Customer Success, Product, Partner, Marketing and Sales teams to deliver a best-in-class experience that drives retention and growth. You will be the commercial quarterback for your accounts, expected to consistently identify risk, forecast accuracy, and contribute to a high-performance culture focused on Net Revenue Retention (NRR).

Customer Relationship Management

• Build and maintain strong, long-term relationships with key stakeholders across your book of business
• Serve as the trusted advisor on inventory management best practices and platform optimization
• In partnership with the Customer Success team : conduct and attend regular business reviews, drive contract negotiations, and identify and close expansion opportunities (add-ons, upgrades, and new locations)

Success Metrics

Operational Excellence

Process & Reporting

What you will bring

How we feel about Diversity, Equity, Inclusion and Belonging

Meal Ticket is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability