VP Of Operations
Emailable is a leading email verification and deliverability platform trusted by 200,000+ businesses globally, from scrappy startups to household names. We power mission-critical email infrastructure that must be fast, accurate, compliant, and always on.
We're a highly efficient, globally distributed team. We move fast, build obsessively, and take deep pride in operational excellence.
Now we're hiring a VP of Operations to help scale the company from strong product-market fit to the next level of uptime, reliability, and operational precision. Role Overview
The VP of Operations is the execution engine of Emailable.
You will own the day-to-day operational machine across support, engineering coordination, quality, compliance, and internal systems. Your job is to make the business run smoothly, predictably, and without the founder being pulled into every fire.
This is a hands-on operator role, not a corporate strategy job. You will build processes, fix broken ones, create operational clarity, and raise the standard of execution across the company.
If you've scaled a SaaS company from $1M$15M ARR and love building repeatable, efficient, high-tempo operating systems : you'll thrive here.
What You'll Own
1. Operational Execution
- Build and maintain the operating cadence of the entire company
- Run weekly standups, sprint reviews, and cross-functional syncs
- Ensure priorities are executed on time, every time
- Develop dashboards for SLAs, product delivery, and reliability
2. Support & Customer Operations
Maintain best-in-class support SLAsOversee ticket management, escalation paths, QA of responsesIdentify patterns in support and feed them into product / engineering3. Engineering & Product Coordination
Facilitate sprint planning and executionEnsure engineering deadlines are realistic and metUnblock bottlenecks across engineering, QA, and productBuild the communication layer between product, engineering, and support4. Compliance & Reliability
Manage SOC2 initiatives, audits, and ongoing complianceOversee GDPR processes (DSARs, deletion workflows, DPIAs)Tighten privacy ops, logging, and risk mitigation5. Cross-Functional Alignment
Create company-wide visibility into prioritiesEnsure everyone is working on what matters mostBuild operational clarity, documentation, and SOPs6. Team & Vendor Oversight
Manage contractors, LATAM talent, and global contributorsImplement performance standards and accountability systemsOptimize tooling and operational workflows (Crisp, Basecamp, HubSpot, etc.)What You'll Build in Your First 90 Days
A predictable weekly operating rhythmA unified KPI dashboard for operationsA clean support workflow withA repeatable engineering release cadenceAn org-wide roadmap with true visibilityA compliance process that doesn't rely on the founderSOPs for the highest-friction areas of the businessYou will take ownership of the machine so the CEO can focus on growth, partnerships, brand, and strategy.
What Success Looks Like in 12 Months
90% of operational fires never reach the CEORelease cadence increases 50100%Support meets or exceeds SLAs consistentlyInternal communication becomes predictable and structuredChurn decreases due to operational improvementsCompliance becomes a non-issueEngineering executes without drama or driftCompany runs smoother than it ever has