Professional Services Resource Manager

Professional Services Resource Manager

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.

At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.

Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.

Job Description

You'll collaborate with a diverse team including Arista's professional services consultants, professional services leadership, and external vendors and partners. The role ensures engineers with the right skills are assigned effectively to meet the project timelines and utilization goals while maintaining delivery quality. It requires strong organizational and communication skills, along with a solid understanding of networking technologies and the professional services delivery lifecycle.

Qualifications

Proven experience as a Resource Manager or Operations Manager, preferably within the Information Technology or Services industry.

Expertise in developing and executing Staffing Strategy, Workforce Management, Utilization Optimization, Forecasting, and Analytics.

Strong history of Problem Solving, Performance Management, and Process Improvement.

Familiarity with IT Service Management and Delivery.

Experience working with teams, mentoring, and business relationship management is a plus.

Technical Proficiency

Proficiency in Microsoft Excel and Google Suite (Sheets, Docs, Gmail, etc.).

Experience with NetSuite is strongly preferred.

Familiarity with Professional Services Automation (PSA) software such as Smartsheet, Resource Management, or Kantata is a plus. The candidate must, at minimum, be highly capable of quickly learning new software applications for daily job functions.

Essential Skills

Strong understanding of resource budgets, forecasting, and utilization metrics.

Exceptional communication and interpersonal skills for liaising with various internal teams and stakeholders.

Additional Information

Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.