Control Booth Operator

For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.

Yorktel is currently seeking a Control Booth Operator to operate and maintain auditorium control booth for high level executive presentation events that include the following technologies : Live audio and video patching and switching, projection, PC collaboration, Webcast and Video Conferencing This position will live operation of video and audio equipment, updating control logs, and maintaining audio and video transmission through scheduled events. This position will complete onsite troubleshooting of equipment and issues for all assigned events. Responsibility includes operational knowledge of production equipment and automation systems. Ensures scheduling systems are optimally functioning, maintained, kept up to date and secured

This position reports directly to the Service Project Manager. They will provide direction and support to the Control Booth Operator in regard to the following areas; organizational development and improvement, career development and client escalation issues. Responsibilities include but are not limited to strategic and operational planning for client activities, execution of events and assigned tasks, and customer relationships

This position must have excellent written and verbal communication skills. Must be extremely organized and possess strong time management skills. Must be able to maintain a calm demeanor under sometimes stressful situations. This position must have an excellent understanding of video transmission, video conferencing and audio technologies associated with running live events. This position must demonstrate strong judgment under pressure to trouble shoot issues and ensure client satisfaction is met. Qualified candidates must possess a thorough working knowledge of PCs, digital media, videotape R / PB equipment and related broadcast software; the ability to use waveform monitors, vectorscopes, and other engineering test equipment; a working knowledge of broadcast videotape / videodisc machine operations (formats in use include Beta-SP, Beta-SX, Digital Betacam, DVCPro, HDCAM and XDCAM) and extensive experience in control room procedures

This position will work to prioritize work load and delegate the appropriate work to meet the needs of the client / event. Resolution of client / event issues will be made within the Yorktel guidelines of established policies and procedures. Some flexibility and overtime will be required. This position is responsible for all aspects of audio and videoconferencing technologies and productions as well as operating control room systems and equipment prior to and during event.

Internal and External Relationship Responsibilities :

This position regularly influences internal and external customers to achieve a mutually desirable outcome. This position will make recommendations to internal and external parties with regard to concerns or issues, and ensure resolution of any problems working closely in conjunction with assigned team members. This position requires regular planning and team work in order to assist with the coordination of resources within Yorktel to support client events. This position must regularly communicate answers to questions and respond to detailed inquiries, about client issues or concerns. This position handles and is expected to protect all internal confidential information and must utilize discretion and judgment based on company policies and procedures.

• Review event forms and recommends solutions based on client requirements
• Run the technical aspects of live corporate events ensuring successful completion of assignments
• Coordinate recordings and content delivery methods during for distribution to the client network by the Webcast Operator.
• Partner with Event Coordinator, Event Manager, AV Techs and other AV Team members prior to, during and after the event to discuss processes and procedures and resolve any issues to completion.
• Develop, implement, and enforce industry standard operating procedures (SOPs) for the execution and support of successful meetings and events in corporate auditoriums.
• Plan pre-testing sessions, document results, ensure contingency plans are in place prior to event
• Set up testing, operation, and tear down of audio visual (AV) and videoconference equipment if required for events. Ensure any equipment is stored appropriately.
• Maintain conference room integrity through appropriate equipment / cable management. Escalate housekeeping issues to appropriate parties. Ensure compliance with safety standards
• Stay abreast of current and new technology to ensure smooth operation of any new equipment introduced into the Control Booth.
• Maintain control booth areas to ensure they are clean, safe and organized.
• Build necessary AV cables to support on site needs.
• Ensure high quality customer service at all levels.
• Knowledge of and adherence to York Telecom policy and procedures
• Other duties as assigned.

Technical Responsibilities :

Skills and Additional Qualifications :

Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.