Technical Support EngineerDYNA Robotics Inc • Redwood City, CA, United States
Technical Support Engineer
DYNA Robotics Inc • Redwood City, CA, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionSet up new Linux-based machines for operators, including initializing hardware, running setup scripts, and configuring VPN access. Provide hands-on support for technical issues such as disconnected devices, network failures, and disk space management. Assist with system updates, patches, and troubleshooting software failures. Proactively monitor device health and system performance using tools like Tailscale VPN, Datadog, and other monitoring dashboards. Identify and address hardware and software failures before they impact operations. Respond quickly to support requests raised via Slack or other communication channels. Install, replace, and troubleshoot hardware at robot stations, including cameras, sensors, and other connected devices. Replace broken parts and faulty hardware in the field. Work closely with the engineering team to ensure hardware installations are correctly configured and operational. Order and manage IT equipment, robot station components, and replacement hardware. Maintain documentation of setup procedures, common issues, and troubleshooting guides to support operators. Share knowledge and best practices to improve support workflows. Experience with Linux system administration and command-line tools. Knowledge of networking fundamentals (WiFi, VPNs, DNS, basic router / switch configurations). Hands-on experience troubleshooting IT and hardware-related issues. Familiarity with remote monitoring tools like Tailscale VPN, Datadog, or similar. Ability to install and maintain hardware, including cameras, sensors, and other robotic components. Strong communication skills for documenting and sharing knowledge. A proactive, problem-solving mindset with the ability to diagnose and resolve issues independently. Experience with automation tools (e.g., Ansible, Bash scripting) to streamline IT tasks. Previous experience in robotics, hardware integration, or technical field support. Basic familiarity with cloud services and remote device management.
Company Overview :
Dyna Robotics is at the cutting edge of robotic manipulation technology, driving the industry forward with state-of-the-art foundation models. Our mission is to automate repetitive and fixed tasks with affordable, intelligent robotic arms, helping businesses increase efficiency. By leveraging the latest advancements in foundation models, we aim to advance general-purpose robotics with a focus on enhancing manipulation skills.
Dyna Robotics was founded by industry veterans who previously achieved a $350 million exit in the deep-tech grocery sector. Our team comprises top robotics researchers from DeepMind and Nvidia, merging world-class research, engineering, and product innovation to drive the future of robotic manipulation. The company has raised over $140M, backed by top investors, including CRV and First Round.We're positioned to redefine the landscape of robotic automation. Join us to shape the next frontier of AI-driven robotics!
Position Overview :
We are seeking a hands-on IT & Hardware Support Engineer to maintain and support our technical infrastructure, ensuring smooth operations for our team. This role combines IT support, networking, Linux system administration, and hardware installation. It's perfect for someone who enjoys troubleshooting software issues and working with physical hardware. If you thrive in a dynamic environment and love solving technical challenges, we want to hear from you!
Key Responsibilities :
IT & Network Support
- Set up and maintain office IT infrastructure, including WiFi, network switches, routers, and DNS configurations.
- Troubleshoot network issues, connectivity problems, and performance bottlenecks for the team.
- Manage VPN access and device security configurations.
Machine & Operator Support
Monitoring & Incident Response
Hardware Installation & Maintenance
Procurement & Documentation
Qualifications
Nice to Have
What We Offer :
Competitive salary, comprehensive benefits, and the opportunity to work alongside world-class experts shaping the future of AI and robotics.
serp_jobs.job_alerts.create_a_job
Technical Support Engineer • Redwood City, CA, United States
Job_description.internal_linking.related_jobs
At Cloudflare, we are on a mission to help build a better Internet.Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for cust...serp_jobs.internal_linking.show_more
We believe that the right way to accelerate business results is by giving go-to-market teams.ANY revenue model, across ANY channel, with complete and accurate revenue visibility end-to-end.This req...serp_jobs.internal_linking.show_more
Meter is scaling fast, and we're redefining the future of enterprise networking.If you're a network engineer who thinks support is maintenance mode, think again.
This is where you'll work on some of...serp_jobs.internal_linking.show_more
At Fireworks, we're building the future of generative AI infrastructure.Our platform delivers the highest-quality models with the fastest and most scalable inference in the industry.We've been inde...serp_jobs.internal_linking.show_more
Primary Skills : JavaScript (Proficient), Troubleshooting (Intermediate), Debugging (Intermediate), Networking (Basic), ITIL Framework (Basic).
Duration : 12 months with possibility of extension.Locat...serp_jobs.internal_linking.show_more
Bad software is everywhere, and we're tired of it.Sentry is on a mission to help developers write better software faster so we can get back to enjoying technology.
With more than $217 million in fun...serp_jobs.internal_linking.show_more
Onsite Technical Support Engineer.Options is the largest global financial technology company headquartered in Belfast.We are at the forefront of banking and trading infrastructure, serving clients ...serp_jobs.internal_linking.show_more
As a Customer Support Engineer, you will be hands-on helping our customers daily with questions and issues to ensure their needs are met and exceeded.
At the same time, you’ll get the chance to spen...serp_jobs.internal_linking.show_more
We're creating the shift to voice as humanity's default interface.Why voice? Because voice captures the nuance, the emotion, and the humanity of interactions in ways text alone can't : voice makes t...serp_jobs.internal_linking.show_more
Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web.AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour bu...serp_jobs.internal_linking.show_more
Strava is the app for active people.With over 150 million athletes in more than 185 countries, Strava is where connection, motivation, and personal bests thrive.
No matter your activity, gear, or go...serp_jobs.internal_linking.show_more
San Francisco, CA / Hybrid : Onsite 3 days / week.Technical Support Engineers (TSE) make up a small, skilled, and dedicated global team providing an important part of the Pendo experience through gu...serp_jobs.internal_linking.show_more
LiveRamp is the data collaboration platform of choice for the world's most innovative companies.A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is sett...serp_jobs.internal_linking.show_more
Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base.
As a Technical Support Engineer at Sigma, you will be...serp_jobs.internal_linking.show_more
NYSE : PD) is a global leader in digital operations management.Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty i...serp_jobs.internal_linking.show_more
MAC Technical Support Engineer.We are seeking a talented and dedicated MAC Technical Support Engineer to join our dynamic team.
The successful candidate will be responsible for providing exceptional...serp_jobs.internal_linking.show_more
A company is looking for a Customer Support Engineer to join their support team and assist customers with Kubernetes and vCluster issues.
Key Responsibilities Troubleshoot Kubernetes and vCluster ...serp_jobs.internal_linking.show_more
At Cloudflare we are on a mission to help build a better Internet.Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for custom...serp_jobs.internal_linking.show_more
Technical Support Engineer
Cloudflare Inc • San Francisco, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
L3 Technical Support Engineer
Nue.io Careers • San Mateo, California, .US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_1_day
Support Engineer
Meter Service • San Francisco, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Support Engineer
Fireworks AI • San Mateo, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Technical Support Engineer - Service Management :
Akraya • San Francisco, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Technical Support Engineer
Sentry • San Francisco, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
On-Site Technical Support Engineer
Options Technology Inc • San Francisco, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Support Engineer Singapore London San Francisco
Kaedim • San Francisco, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Support Engineer
Slope • San Francisco, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Technical Support Engineer, Vercel Marketplaces
Vercel Corp • San Francisco, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Technical Support Engineer
Strava • San Francisco, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Technical Support Engineer
Pendo.io • San Francisco, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Technical Support Engineer
LiveRamp • San Francisco, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Technical Support Engineer
Sigma Computing • San Francisco, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Technical Support Engineer II
PagerDuty • San Francisco, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
MAC Technical Support Engineer
Sybex Support Services • San Francisco, CA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Support Engineer
VirtualVocations • Oakland, California, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Technical Support Engineer, Developer Platform
Cloudflare • San Francisco, California, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted