Child Welfare Expert - Performance Improvement, Innovation, and Outcomes Lead

The Technical Expert III (TE III) is a Child Welfare subject matter expert working collaboratively with other TEs and project leadership, responsible for ensuring the design and delivery of technical assistance (TA) and deliverables. As a technical specialist, - subject matter expert, and team leader, the TE III, in addition to design and delivering TA, may hold responsibility for supervision, coaching, and guiding staff and team members in the support and implementation of effective, high- quality TA and communication with the JBS client per established project guidelines.

Fundamental Requirements : The Technical Expert III (TE III) provides project-wide leadership to advance data-driven insights, continuous learning, performance improvement, and enhanced outcomes in child welfare jurisdictions across the full array of services offered. This role requires extensive professional experience in child welfare, including a deep understanding of Title IV-E and Title IV-B federal requirements. Additionally, The TE III must have in-depth knowledge of federal and jurisdictional regulations and processes that impact child welfare programs, policies, systems, data, permanency, and workforce, such as Child and Family Services Reviews (CFSR), Child and Family Service Plans (CFSPs), and Annual Progress and Services Reports (APSR).

Expertise must include experience using child welfare and related human services data sets, and familiarity with community data that can inform problem exploration and solution design. Must have demonstrated knowledge of the Child and Family Services Review process, including the Statewide Data Indicators, Onsite Review Instrument (OSRI), Statewide Assessment, and Program Improvement Plan (PIP) development, implementation, monitoring, and measurement. Additionally, experience using Continuous Quality Improvement (CQI), performance improvement, and implementation approaches, such as : Plan Do Study Act (PDSA), Results Based Accountability (RBA), Appreciative Inquiry, Lean / Six Sigma, DAPIM, DMAIC, or others successfully within child welfare or related fields to improve performance and / or service outcomes is required. Experience in a child welfare jurisdiction and understanding of child welfare priority areas, including workforce and / or permanency, is preferred and knowledge of the use of AI and predictive analytics is highly desired.

The TE III must demonstrate a passionate commitment to consumer-centric design, data-driven decision-making, problem exploration and solution development, as well as peer and family engagement, and effective and efficient delivery of technical assistance (TA). This includes embracing the project's model of TA as a strengths-based, human-centered design, and continuous improvement process that promotes jurisdictions to enhance and sustain their capabilities over time and adapt as needed to achieve successful outcomes.

ESSENTIAL JOB FUNCTIONS :

• Maintain professional expertise in content areas, ensuring that subject area knowledge remains current; identify trends, emerging issues, policies, and evidence-based practices (EBPs) and share them with program area staff, other TEs, senior management, our clients, and other JBS staff as appropriate.
• Maintain communication with assigned project / client contacts, responding to requests; participating in meetings; providing up-to-date information about trends, issues, policies, and EBPs; offering recommendations regarding effective TA approaches for grantees, topics for grantee meetings and workshops, and skilled consultants and presenters.
• Ensure TA activities carried out by project staff meet all contractual obligations and requirements of the client / contract.
• Manage, guide, and monitor the design and delivery of all TA; ensure all TA- related activities are documented (whether in the designated TA tracking system or other method) in a timely fashion.
• Lead preparation and ensure high-quality finalization of written deliverables, including site visit reports, meeting reports, literature reviews, technical documents, and other products (e.g., PowerPoint presentations) requested by client.
• Supervise, guide, and manage assigned TA staff in carrying out delivery of all types of TA.
• Support professional growth, learning, and performance of each staff person, leveraging everyone's strengths and maximizing each person's contributions to the project.
• Work with other TEs, the project's senior management team, and JBS client(s) to identify trends in TA needs, analyze which types of TA work and why, identify emerging issues, and design long-term strategies for taking grantees to higher levels of performance / outcomes.
• Identify issues and successes to ensure the transfer of lessons learned and increased efficiency in the delivery of TA.
• Collaborate with other TEs to support the exchange of information across all grantees served by the various projects.

The TE III may engage in the following activities given the project engagement :

MINIMUM JOB QUALIFICATIONS :

Education : Master's degree in relevant field

Experience :

PIIO Related Experience :

Skills : Interacts well with others in a positive, courteous, and professional manner; functions well as a member of a team and is also able to work independently and without extensive supervision and follows chain of command to address personnel or management concerns. Honors, respects, and celebrates cultural differences. Effective, clear, and professional writing and oral communication skills. Attention to detail.

Knowledge : Content knowledge of current and emerging issues for assigned grant program areas. Strengths- based approach to delivering TA and to working with others. Knowledge of and experience in Federal government contracting.

Language : English Fluency (oral and written)

Security Clearance : Ability to obtain a Public Trust Clearance

Location : Remote with the consideration that if a candidate lives within a 50-mile radius of our North Bethesda or San Mateo offices will be considered hybrid.

Physical Requirements :

Preferred job requirements :

OTHER DUTIES AS ASSIGNED : This position description should not be construed to imply that these requirements are the exclusive standards of the position, nor will it be the sole basis for any subsequent employee evaluations. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

This position is subject to availability of funds and to any and all restrictions contained in the contract or contracts that provide funding for this position.

APPLICATION INFORMATION :

If you meet the minimum requirements for this position, please click on the "Apply" link posted below and complete the application. Please include cover letter, resume, and at least (3) professional references.

Our company is an equal opportunity / affirmative action employer. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal "EEO is the Law" poster at EEOPost.pdf. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected Veteran status.