Account Manager - Content Technology

Account Manager

RWS is a global leader in language, content, and technology solutions that help organizations communicate effectively and deliver exceptional digital experiences.

The Content Technology division, as part of our Generate Segment, builds and supports the world's most advanced enterprise content platforms including Tridion, a leading Component Content Management and Web CMS solution, and Fonto, a structured content authoring and collaboration suite.

We are transforming how enterprises create, manage, and deliver mission-critical content from life sciences and manufacturing to financial services and technology.

We are seeking a proactive, customer-focused Account Manager to join our growing Content Technology Account Management team in North America.

This is an exciting opportunity for someone looking to develop their career in enterprise SaaS Account Management while helping customers realize the full value of their investment in RWS Content Technology products and services.

The Account Manager will be responsible for driving renewals, customer retention, and expansion within an assigned set of accounts, partnering closely with Customer Support, Professional Services, and Renewals teams.

You will be the commercial and relationship lead for your accounts ensuring satisfaction, identifying growth opportunities, and aligning customer outcomes with RWS's SaaS transformation strategy.

Key Responsibilities

Customer Retention & Growth

• Serve as the primary relationship manager for an assigned portfolio of enterprise accounts across North America.
• Own commercial and relationship success, ensuring renewals, cultivating cloud migrations, and identifying upsell and cross-sell opportunities.
• Develop and execute account plans that align customer goals with RWS solutions.
• Partner with internal teams (Customer Support, Renewals, Professional Services) to deliver a seamless customer experience.

Commercial Management

Customer Engagement

Collaboration & Internal Alignment

Skills & Experience

Location

US or Canada, East coast preferred.

Benefits

US Base Pay

$85,000 - $100,000 / year and a generous commission

Actual rate of pay may vary based on factors including, but not limited to : position offered, location, education, training, and / or experience. Total compensation may also include variable incentives, bonuses, benefits, and / or other perks, as outlined in any formal offer made.

Life at RWS

If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you'll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us : to partner, putting clients first and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

Get the 3Ps right Partner, Pioneer, Progress and well Deliver together as RWS.

Recruitment Agencies :

RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.