Technical Account Manager

Our Company : PharmaCord is a leading provider in pharmaceutical patient support services. Our services are sponsored by our pharmaceutical company clients. Together, we are committed to compassionately providing patients with support services during their journey on therapy.

We deliver our services through our talented team of benefit specialists, nurses, pharmacists, case managers, pharmacy techs, program managers, and other incredibly talented team members who are supported by world-class proprietary technology systems developed internally by our team of engineers, system architects, coding professionals and data scientists.

We are PharmaCord, a purpose-driven organization on a rapid growth journey.

Our Team : Our team is highly motivated and passionate about providing the highest quality customer support to our patients. We look for individuals interested in growing with our company and working in an exciting, open and collegial work environment. We seek problem solvers who are compassionate, have high integrity and demonstrate grit. Our colleagues are enthusiastic team members who love what they do and are passionate about making a difference through their work. We take initiative, exhibit pride in our accomplishments, and are trusted to work independently while collaborating to share ideas, support, and resources.

We are looking for a talented and experienced Technical Account Liaison to serves as the primary liaison between the Information Technology team and both internal and external clients. to join our team This role requires a blend of business analysis, product ownership, project management, and client success expertise to ensure seamless communication, effective resolution of issues, and successful delivery of technology solutions. The candidate will participate in all IT client interactions- as the dedicated Client IT contact, advocate / monitor client technology initiatives, escalate internally to IT Leadership as needed, and report on progress to key stakeholders on behalf of the Information Technology organization.

Primary Responsibilities Include :

• Act as the single point of contact for all client-related inquiries within the PharmaCord IT organization
• Monitor (and escalate as needed) client requests, service tickets, defect resolutions, and innovation initiatives from initiation to outcome
• Conduct regular status meetings with business partners and clients to report progress, status, outcomes, and any challenges on IT requests, tickets, corrective and preventive action (CAPA), and initiatives
• Collaborate with operations to bring innovative technology ideas and solutions to clients
• Participates in client quarterly business reviews, presenting updates on current technology initiatives and achievements, as well as discussing innovative ideas as applicable
• Serve as a client technology subject matter expert, bridging the gap between operations, technology, and partner teams
• Monitor project timelines and deliverables, ensuring adherence to service-level targets and timelines
• Facilitate communication between cross-functional teams to ensure alignment and transparency.
• Analyze and report on key performance metrics, identifying areas for improvement
• Partner closely with the IT solution architect, business analysts, product owners, and development leads / managers to design the best way to implement ideas and resolve issues
• Perform other duties as assigned

Qualifications :

Physical Demands & Work Environment :

Once you land this position, you'll get to enjoy :

Our Benefits & Perks

A Career You'll Love

Any offer of employment is contingent on completion of a background check to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

At PharmaCord, we don't just accept difference - we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer.

In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19.

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