Supervisory Telecommunication Equipment Operator

Supervisory Telecommunications Equipment Operator

The Phoenix VA Medical Center (PVAMC) in the Health Administration Services (HAS) is recruiting for a Supervisory Telecommunications Equipment Operator. The primary purpose of this position is to oversee the support work of a general office nature and the work of the Telecommunications Equipment Operators who are responsible for providing voice and data communication, and all monitoring services for PVAMC to include support to the satellite clinical and administrative operations.

Responsibilities

Major duties include, but are not limited to :

Plans, organizes, and directs programs that encompass the support services work of appointed organizations.

Gives advice, counsel, and instruction to employees on both work and administrative matters.

Reviews recommendations for hiring, recommends appointments, promotions, and reassignments to unit positions.

Identifies and provides for training needs.

Conducts supervision over the staff to isolate, troubleshoot and diagnosis equipment problems and be able to render repairs to the equipment and identify solutions to problems encountered.

Provides guidance to management on ways to manage metrics calls, operation, and improvements.

Work Schedule : Monday-Friday 8 : 30 a.m. to 4 : 00 p.m. Telework : Not available Virtual : This is not a virtual position.

Position Description # : Supervisory Telecommunication Equipment Operator / PD135640

Relocation / Recruitment Incentives : Not Authorized

Requirements Conditions of Employment :

You must be a U.S. Citizen to apply for this job.

Selective Service Registration is required for males born after 12 / 31 / 1959.

Subject to background / security investigation.

Selected applicants will be required to complete an online onboarding process.

Acceptable form(s) of identification will be required to complete pre-employment requirements.

Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.

Qualifications :

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11 / 24 / 2025. Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-08 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note : Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below :

Specialized Experience : You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to :

• Provides technical and administrative supervision;
• Directs the daily support operation of the unit;
• Identifies and provides for training needs;
• Finds ways to improve production or increase the quality of work within the area of authority;
• Transmits and receives law enforcement communications traffic;
• Provides advisory services to all levels of management regarding the requirements and implications of the offices services provided;

Answers and disseminates information received through computer, regular phone systems, and two-way radios.

You will be rated on the following Competencies for this position :

Communications

Leadership

Planning and Evaluating

Telecommunications

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

Note : A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements : The work is both sedentary and at times physically challenging. Some physical effort, such as standing, walking, bending, sitting or occasionally carrying items (such as records, etc.) of more than 50-pounds may be required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education : There is no educational substitution at this grade level.

Additional Information :

Receiving Service Credit or Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.