Sales Team Manager

Sales Team Manager

The Sales Team Manager drives store sales and profitability by leading a team of sales associates to deliver excellent customer service and achieve sales and key metric goals. This role develops associates in effective selling techniques, executing successful store events, and maintaining an attractive store environment. The Sales Team Manager works collaboratively with other store leaders to optimize team performance and promote memorable shopping experiences that build customer loyalty and satisfaction. This is an exempt position, with monthly bonus eligibility.

What You Will Do :

Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics. Inspire and motivate team to deliver positive customer experiences and drive sales through building genuine team, customer, and community relationships, providing personalized service and product recommendations, and maintaining a visually appealing sales floor. Develop and implement strategies to execute successful promotional and grassroots events, leading team to effectively perform customer outreach, clienteling, and omnichannel initiatives. Collaborate with store operations teams to support execution of floor sets, product placement, pricing, recovery, replenishment, and other operational activities to meet store objectives. Participate in weekly leadership workload planning meetings to ensure all company-directed and grassroots event activities are prepped, planned, and scheduled. Partner with store HR to ensure associate schedule aligns with business needs and traffic plans. Build comprehensive team knowledge and champion continuous training initiatives to ensure associate readiness in delivering service, selling, and operational excellence. Set and communicate clear team priorities and expectations. Enhance individual and store results through regularly reviewing associate performance, conducting meaningful coaching conversations, and embracing opportunities to continuously teach and develop. Drive team retention and engagement by recognizing individual contributions, celebrating store achievements, and promoting upcoming activities. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued. Support filling open positions timely through recruitment, interviewing, and facilitating team career development conversations to build a ready-now bench of store talent. Oversee associate onboarding experience, ensuring structured onboarding completion. Effectively manage shortage control and inventory accuracy, ensuring team compliance with asset protection, product protection standards, safety guidelines, and security protocols.

Skills and Abilities :

Ability to successfully apply analytics, experience, and judgment to make timely and effective business, people, and profitability decisions. Skills and experience to perform in the role and a commitment to continuously learn. Ability to develop others through mentorship, effective communication, and side-by-side coaching. Self-directed and able to work with minimal supervision in a deadline-driven environment. Communicate with excellence. Comfortable with technology, including smartphones, tablet computers, and Windows-based operating systems. 3+ years of Retail Leadership experience and a dedication to customer experience excellence. Available to work a flexible schedule based on business needs, including nights, weekends, and holidays. Must regularly move around all store areas and be accessible to customers. Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

Benefits :

Medical, Dental, and Vision

401K with Matching Contribution

Generous PTO

Merchandise Discounts

Paid Maternity and Paternal Leave

Growth and Professional Development Opportunities

Employee Assistance Programs

Education and Tuition Reimbursement Programs

• Benefit eligibility dependent on role and / or full-time / part-time status

Your career. Your runway. At Belk, we're focused on what matters most to our customers and associates. We try new things and adapt quickly. Whether showcasing emerging fashion trends or embracing new ways of doing business, we approach our work with curiosity and a problem-solving mentality. We've been doing that for more than 135+ years and continue to evolve!

Accessibility Guidelines :

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We are an Equal Opportunity Employer :

Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin / ancestry, citizenship, physical / mental disability, genetic information, military / veteran status, or any other basis prohibited by law.