Part-Time Front Office Receptionist

QualDerm Partners Part-Time Front Office Receptionist

With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm we are united in our purpose : to educate, protect, and care for your skin. Our commitment is to offer comprehensive skin care, ensuring you achieve a confident, healthier, and more beautiful you!

We are dedicated to educating communities and healthcare professionals about the importance of skin health, skin cancer prevention, and risk factors, while promoting overall skin health through annual skin exams and dermatologic care.

Our mission is to make high-quality dermatologic care accessible and timely while fostering a rewarding work environment for our providers and employees. We offer competitive compensation, comprehensive benefits packages, and a culture that is truly exceptional!

Job Summary :

The Part-Time Front Office Receptionist will be essential in ensuring accurate and timely patient registration utilizing our medical systems. This individual will utilize facility medical necessity tools to verify appropriate patient insurance coverage and will perform these tasks according to established policies and procedures, all while providing exceptional customer service to physicians, patients, family members, and other medical professionals.

Essential Duties and Responsibilities :

• Welcomes patients and visitors by greeting them in person or over the telephone, answering or referring inquiries.
• Logs patient arrival time in the Practice Management System (EMR).
• Identifies patients by date of birth and name in the computer system and creates new accounts if patients are not already in the system.
• Prepares required patient paperwork prior to appointments.
• Calls "No Show" appointments to reschedule and makes appropriate notes in the Practice Management System.
• Enhances patient satisfaction and optimizes treatment room utilization by scheduling appointments and addressing patient concerns.
• Responds to emergencies by providing quick assistance to patients in distress.
• Reviews EMR for necessary updates, working with patients to obtain accurate information.
• Verifies insurance eligibility and payer sources, ensuring prior authorizations are obtained when necessary.
• Maintains a clean and organized reception area.
• Records financial information, collects patient copays and balances at check in / out.
• Maintains confidentiality of personal and financial information.
• Follows policies and procedures, reporting changes as necessary.
• Demonstrates excellent customer service skills and communicates professionally with patients and team members.
• Performs other duties as assigned by the Practice Manager or Area Practice Manager.