Front Desk & Intake Coordinator

Ascend AutismGreens Farms, CT, US

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Job Description

Front Desk & Intake Coordinator

Ascend Autism Group

Westport, CT

Full-time

20.00 - $24.00 Per Hour (depending on experience)

Ascend Autism is a family-centric, tech-enabled, Applied Behavior Analysis (ABA) therapy company serving children and families. Through a natural and accessible approach to ABA, Ascend Autism is elevating the outcomes of children diagnosed with Autism Spectrum Disorder (ASD).

Ascend Autism was founded by an experienced team of healthcare operators and Board Certified Behavior Analysts (BCBAs). With two decades of experience, Ascend Autism provides children and families with evidence-based ABA treatment in a compassionate and safe environment. Furthermore, each of our Ascend team members are supported by the latest technology and a dedicated support team. Ascend’s growth is a testament to our culture of dedication and rewarding the success of our team members.

Ascend is seeking an experienced Front Desk & Intake Coordinator to manage and triage in-bound calls and correspondence from prospective client families, as well as support the overall new client enrollment process. In addition, they will be responsible for daily monitoring of support requests from Ascend clinical employees, as well as client families. Lastly, they will be responsible for front desk management and general administrative duties. They will report to the Operations Manager and work in collaboration with the administrative and clinical teams, as necessary.

Job Responsibilities :

Answer incoming telephone calls of prospective client families while offering information to inquiries and supporting the intake of new client enrollment requests
Manage new client enrollment process, including intake documentation collection and review
Perform eligibility verification checks and submit authorization requests
Perform various forms of clerical work that include filing, copying, and faxing
Schedule evaluations, meetings, and consultations for clients
Coordinate client enrollment activities in partnership with HR’s recruitment activities
Provide email support to employees and clients regarding scheduling and other service-related issues
Provide 1 : 1 Applied Behavior Analysis (ABA) therapy in center
Implement individualized treatment plans developed by BCBAs
Collect behavior and skill acquisition data during sessions to monitor progress
Provide regular verbal and written progress updates

What we offer :

Competitive pay and health benefits

Generous Paid Time Off

A rewarding experience helping children and families reach their full potential

Paid training / continuing education that will help advance your career

Professional development and leadership opportunities

Qualifications :

2+ years of customer service experience and / or in a healthcare intake role; experience with health insurance billing preferred

Ideal candidate has experience in Behavioral Health and / or ABA

Associates degree preferred

Excellent verbal and written communication skills.

Familiarity with technology-enabled operations (practice management systems, CRM, etc.)

Strong sense of independence and self-motivation to consistently exceed set targets

Ability to effectively prioritize, organize, and perform a variety of concurrent tasks

Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint applications and CRM tools

Apply today to hear more about this exciting opportunity!

Ascend is an Equal Opportunity Employer. It is our policy to make all personnel decisions without discriminating based on race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status.

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Front Desk Coordinator • Greens Farms, CT, US