Sales and Customer Care Specialist

As a Sales and Customer Care Specialist your role is at the heart of Trupanion. When members need us our Specialists do whatever is necessary to provide the best experience possible. Were looking for those that thrive in sales and love to engage with people over the phone who are comfortable navigating complex situations investigating problem-solving and taking action in the this role you will build real-life connections and help educate members on the unparalleled lifetime value and importance of having a pet protected by us.

At Trupanion we believe in a flexible workplace! This is a remote position for candidates in Deutschland or Switzerland or in-office position from Bad Schwartau Deutschland.

Responsibilities :

• Act as a direct contact for Smart Paws customers and cooperation partners
• Listen to understand what a pet owner is looking for and offer recommendations on how Trupanion can help solve their pet insurance needs.
• Effectively communicate our product and its benefits with the goal to close sales and activate Trupanion policies
• Handle sensitive situations with empathy and care exemplifying Trupanion DNA
• Passion to assist members curiosity to ask probing questions and ability to problem solve and think of creative solutions to assist the member.
• Make genuine connections and adapt communication style to best serve any member that contacts us
• Willingness to accept and embrace changes in responsibility processes and workflow in an ever changing environment
• Efficiently manage time to provide legendary member service in a high volume contact center
• Utilize multiple systems to support our members and / or Veterinarians
• Actively contribute to the continuous improvement of processes and help to support new services or processes.

Qualifications :

The Ideal Candidate will :

Schedule :

During training employees may be asked to work in our office in Bad Schwartau Deutschland for up to 2 weeks Monday - Friday between 09 : 00 - 17 : 00.

This is a full-time position of 37.5 hours schedule may vary based on the needs of the business. You must be flexible to start 07 : 00 or work until 19 : 00 and on Saturdays. After hire if we need to change your schedule we will provide 30-day notice.

Compensation :

Benefits and Perks :

Additional information :

Learn more about how Trupanion has revolutionized our industry and the reimbursement model : the team DNA always believing that we can achieve great things together when we are :

Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds abilities perspectives and skills.

We will ensure that individuals are provided with reasonable accommodation to participate in the job application or interview process perform essential job functions and receive other benefits and privileges of employment. Please contact us to request accommodation.

Remote Work : Yes

Employment Type : Full-time

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Experience : years

Vacancy : 1