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Level 2 Network Technician

Level 2 Network Technician

Custom Computer SpecialistsBronx, NY, US
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Level 2 Network Technician

CCS is looking for a Level 2 Network Technician to join our team onsite at one of our clients. Candidates should be well versed in hardware / software installations of network interface cards, wired and wireless network troubleshooting. They should also have outstanding and proven interpersonal, customer service, and organizational skills.

This position is paying between $45,000-$53,000 annually. Pay will be based on experience.

Responsibilities

  • Wired surveys and documentation of workstations campuswide.
  • Migration of network connected devices.
  • Wireless surveys throughout the varying environment campuswide.
  • Provide post-migration support as needed.
  • Accurately diagnose, document, and report on issues that arise.
  • Provide resolution and assistance to issues related to network connectivity
  • Network access troubleshooting and repair including Wireless
  • Ability and willingness to be active (to conduct surveys, walkthroughs, and network migrations campus-wide)
  • Log and update all calls into Ticketing Systems
  • Perform other job-related duties as assigned

Qualifications

  • A+, Net+, Sec+ Certification
  • CCNA Certification (preferred)
  • 3-5 years' experience in hardware and networking support
  • Exceptional and proven customer service skills.
  • Ability to troubleshoot and report on hardware and software problems.
  • Understanding of wireless devices, and process to connect them to a wireless network.
  • Excellent verbal and written communication skills.
  • Outstanding organizational and time management skills.
  • Well versed with Microsoft office Suite (Win and Mac versions).
  • Strong and consistent work ethic.
  • Strong knowledge of Windows operating systems : Windows 10 & 11 and MacOS
  • Measurements

  • Client contract renewal / Customer Satisfaction rating.
  • Technical Certifications
  • 230 days / billable / year (fulfillment of contract)
  • Regularly scheduled account updates to Manager.
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    Network Technician • Bronx, NY, US