Level 2 Network Technician
CCS is looking for a Level 2 Network Technician to join our team onsite at one of our clients. Candidates should be well versed in hardware / software installations of network interface cards, wired and wireless network troubleshooting. They should also have outstanding and proven interpersonal, customer service, and organizational skills.
This position is paying between $45,000-$53,000 annually. Pay will be based on experience.
Responsibilities
- Wired surveys and documentation of workstations campuswide.
- Migration of network connected devices.
- Wireless surveys throughout the varying environment campuswide.
- Provide post-migration support as needed.
- Accurately diagnose, document, and report on issues that arise.
- Provide resolution and assistance to issues related to network connectivity
- Network access troubleshooting and repair including Wireless
- Ability and willingness to be active (to conduct surveys, walkthroughs, and network migrations campus-wide)
- Log and update all calls into Ticketing Systems
- Perform other job-related duties as assigned
Qualifications
A+, Net+, Sec+ CertificationCCNA Certification (preferred)3-5 years' experience in hardware and networking supportExceptional and proven customer service skills.Ability to troubleshoot and report on hardware and software problems.Understanding of wireless devices, and process to connect them to a wireless network.Excellent verbal and written communication skills.Outstanding organizational and time management skills.Well versed with Microsoft office Suite (Win and Mac versions).Strong and consistent work ethic.Strong knowledge of Windows operating systems : Windows 10 & 11 and MacOSMeasurements
Client contract renewal / Customer Satisfaction rating.Technical Certifications230 days / billable / year (fulfillment of contract)Regularly scheduled account updates to Manager.