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Patient Representative

Patient Representative

Methodist Health SystemProsper, TX, US
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Patient Representative

Locations : Prosper, Texas

Time Type : Full time

Job Summary : Greets, instructs and schedules patients, registers patients into the computer system, and determines their insurance benefits. Serves as a liaison between patient and clinical support staff.

Duties and Responsibilities :

  • Maintains strictest confidentiality.
  • Greets patients in a prompt, courteous and helpful manner.
  • Checks-in patients, verifies and updates demographic and insurance information to the medical record. Assists patients with ambulatory difficulties. Follows office scheduling policies. Collects payments and enters charges into computer system.
  • Registers new patients into computer system and verifies all patients' addresses, telephone numbers and insurance information.
  • Answers telephone, screens calls, takes messages, and conveys information to appropriate parties. Proficiency with medical office technology systems.
  • Maintains work area and reception area in neat and orderly manner.
  • Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving.
  • Attends educational and staff meetings as scheduled.
  • Determine and input daily balance of charges and receipts as assigned by the Office Manager.

Follows established policies and procedures; adheres to OSHA Regulations. Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation. Must be able to support the clinic efficiency and cohesion.

Performance Requirements

Knowledge, skills, and abilities :

  • Knowledge of front office procedures and medical terminology.
  • Excellent grammar and spelling skills.
  • Knowledge in operation of medical office technology systems.
  • Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
  • Ability to speak clearly and concisely.
  • Ability to read, understand, and follow oral and written instruction.
  • Ability to sort and file materials correctly by alphabetic or numeric systems.
  • Ability to establish and maintain effective working relationships with patients, employees, and the public.

    • Education :

    High school education or equivalent

    Experience and skills :

  • Strong communication skills with consistent incorporation of judgement and discretion.
  • Working knowledge of medical terminology and coding preferred.
  • Previous two years in a front office using medical management software preferred.
  • Previous typing or data entry at 40 wpm experience.

    • Typical Physical Demands :

  • Frequent mobility and / or sitting required for extended periods of time.
  • Some bending and stooping required.
  • Requires occasional lifting up to 50 pounds of boxes of paper.
  • Requires manual dexterity to operate office technology.
  • Requires eyesight correctable to 20 / 20 to read numbers, policies, and computer terminals.
  • Requires hearing within normal range for telephone use.

    • Typical Working Conditions :

  • Work is performed in an office environment and requires both desk and counter work.
  • Frequent contact with employees and outside agencies.
  • Continual patient contact may involve dealing with angry and upset people.

    • Methodist Medical Group is the North Texas physician organization affiliated with Methodist Health System. Our fast-growing network of providers includes more than 60 healthcare clinics, an urgent care clinic, and a virtual care service known as MethodistNOW. Our employees enjoy not only competitive salaries but also the outstanding benefits package of Methodist Health System, which includes medical, dental, and vision insurance; a matched retirement plan; an employee wellness program; and more. The opportunities for career growth are equally generous. Our affiliation means being part of an award-winning workplace :

  • 150 Top Places to Work in Healthcare by Becker's Hospital Review, 2023
  • Top 10 Military Friendly Employer, Gold Designation, 2023
  • Top 10 Military Spouse Friendly Employer, 2023
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    Patient Representative • Prosper, TX, US