Front Office Manager

Courtyard by Marriott Charlotte Airport / Billy Graham Parkway is a high volume and fast paced hotel; the Front Office Manager must have the flexibly to work evening shifts ranging from 3 : 00pm to 2 : 00 am including weekends and holidays. Our Front Office Manager must lead by example and set a “Can Do” attitude for the team. The ideal candidate will possess above average critical thinking skills.

Candidate Experience :

Marriott experience is required with a major emphasis on Fosse, GXP, MGS and Marriott training standards as well as some experience in food and beverage.

• The responsibilities of a Front Office Manager include, but not limited to :
• Providing solid leadership and work side by side with your team during heavy volume periods.
• Ensure that all customer service -related tasked are handled accurately and on time to improve the guest experience.
• Review Guest Ledger Reports daily and ensure all in-house guest have appropriate payment requirements as outlined by company policy.
• Ensure all Guest Voice notifications are addresses and closed within the Marriott required time frame.
• Work closely with housekeeping manager to ensure that all rooms are properly recorded in Fosse and discrepant rooms are addressed and resolved.
• Assist in the Bistro restaurant whenever needed.
• Ensure all associates are in uniform and name tag.
• Must hold a valid North Carolina driver license and be willing to drive the hotel shuttle, if needed.
• Complete scheduling and stay within budgeted guidelines.
• Maintain inventory levels for front desk supplies.
• Must be willing to cover open shifts in the event coverage is needed.