Supv Contact Center - Contact & Call Center

Position Information :

The Supv Contact Center of WakeMed Physician Practices contact center is responsible for overseeing daily operations by monitoring staffing levels to ensure timely response to call queues and random monitoring of call quality to ensure unsurpassed service is delivered as it relates to physician practice appointment scheduling and other patient inquiries. Conducts thorough and consistent orientation and evaluation of new employees and identifies opportunities to improve with ongoing training for existing employees. Identifies opportunities to refine the scheduling process to improve patient safety customer satisfaction and reduction in errors. Meets and collaborates with the leadership staff of the provider practices in which the contact center supports.

Experience Requirements :

4 Years Related Position Experience Required 2 Years Supervisory Preferred 3 Years Direct Position Experience Preferred

Select Education Type :

High School Diploma or Equivalent Required Associate's Degree Preferred

Licensure / Certification Requirements :

Not Applicable

Hours of Work : M-F, 8 : 00a-4 : 30p

Weekend Requirements :

No Weekends

Call Requirements : none