Program Manager

Program Manager

Hi there! We're Razorfish. We've been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What's different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.

Overview

The Program Manager is responsible for the health and quality of mid-to-large scale client projects, focusing on creative project management, end to end project workflow, and delivery efficiency and quality, while working with managers in learning to manage margin and risk mitigation and resolution. The ideal candidate should have experience leading marketing and advertising projects comprised of multidisciplinary resources, with experience in collaborating with key agency stakeholders, including but not limited to Creative, Client Services, Finance, Strategy, Data and Analytics, Media, and Technology. Experience with managing multi-channel engagements (video, TVC, print, digital, experiential, activation, etc.) is preferred. Agency experience is key. They will also possess an ability to represent the Program Management discipline with internal partners, and have some experience in building and maintaining strong relationships with agency partners.

Responsibilities

Manage medium-scale projects end to end, from strategy brief to asset delivery. Work with strategy, creative, account, and production teams to ensure smooth delivery of deliverables and assets, while also facilitating communications between teams.

Develop scope details, staffing plans, and estimates for various project types and engagement (ie Digital, Social, Email, with direct manager supervision and support. Responsible for the scoping and management of multiple concurrent projects and stakeholders at one time.

Partner with Creative to effectively shepherd and manage the evolution of creative work, ensuring quality at all points from concept through delivery. Active partnership with Resource Management, Production, and Technology departments to ensure connections and collaborations happen where they should, in support of innovative and award-winning creative ideas.

Engage with Resource Management and Finance as appropriate for staffing, scoping and estimating. Work closely with direct supervisors and team members identify flags, find solutions, and manage up.

Maintain communications and documentation, including status and financial updates, project plans, change orders, QA ticketing, and asset management. Assist in scope development, estimate development, and staffing plan creation / revisions.

Contribute to a culture of delivery efficiency and excellence within the Program Management department.

Demonstrate a willingness to learn, and creatively solve problems with a positive, professional demeanor.

Work with account and client stakeholders to instill and enforce processes, workflows and tools that support the profitable delivery of client work. Contribute to a culture of delivery efficiency and excellence within Program department.

Partner with Client Services and Finance stakeholders to actively manage business challenges, client relationships, develop project plans, and maintain profit margin.

Maintain departmental values, vision, direction and responsibilities with project stakeholders.

Partner with internal team to help optimize existing operational processes and systems.

Provide solutions-oriented program management with a willingness to creatively solve problems.

Qualifications

3+ years project or program management experience in a creative services organization working with cross-functional stakeholders including strategy, data and planning, creative, media, production, technology, operations and resourcing.

Experience managing marketing programs

Demonstrated understanding of project management methodologies, process and tools, including staffing, scoping, estimating, burn management.

Working knowledge of MS Office, project management software (JIRA, Workfront, etc.), and project management software (MS Project, Smartsheet).

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include :

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health / Wellness / Comfort reimbursements to help you invest in your future and work / life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents. Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines. Compensation Range : $72,390.00 - $99,960.00 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer / temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off.