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Front Desk Manager

Front Desk Manager

Mainsail HotelsMacon, GA, US
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Assistant Front Office Manager

In the heart of Macon, Hotel Forty-Five is seeking a dedicated and guest-focused Assistant Front Office Manager to support daily front office operations in our boutique downtown Macon property. This leadership role is responsible for supervising front desk staff, ensuring exceptional guest service, and maintaining smooth check-in and check-out procedures. The Assistant Front Office Manager assists with resolving billing and payment issues, processes guest transactions, and ensures accuracy in setting up guest accounts. The role requires a proactive approach to managing sold-out situations, coordinating with housekeeping for room readiness, and addressing guest concerns promptly. This individual serves as a point of contact for guest issues, works closely with departments such as Engineering and Housekeeping, and supports the front office team through coaching, training, and motivation. The Assistant Front Office Manager also plays a key role in upholding safety standards, reporting incidents, and serving as an advocate of the Guarantee of Fair Treatment / Open Door Policy process. This is a hands-on role ideal for someone passionate about hospitality, leadership, and delivering a memorable guest experience in the vibrant setting of downtown Macon.

What We Offer

  • Competitive pay
  • Paid time off
  • Medical, dental, vision and more!
  • Accidental and life insurance coverage
  • 401k
  • Opportunities for advancement and career growth
  • Complimentary discounts

What You Have

  • High school diploma or higher
  • Previous hospitality experience preferred
  • Excellent phone & customer service skills
  • Excellent communication skills, both verbal and written
  • Ability to use technology e.g. tablets, iPads

    • What You'll Do

  • Learn & excel in Opera PMS system
  • Assist in managing & motivating front desk personnel
  • Assist with guest luggage
  • Provide room quotes and upsell to guest when possible
  • Ability to interact with guests and share hotel knowledge using personalization such as using the guest name
  • Responsible to know all functions to showcase the hotel to each guest
  • Maintain guest confidentiality
  • Maintain knowledge of hotel and brand rewards
  • Provide local information for shopping, dining, nightlife, and recreational destinations
  • Receive, store, and deliver luggage and mail
  • Make travel arrangements for guests to include sightseeing and other tours
  • Assist with coordination between Housekeeping and Front Desk
  • Verify charges / collect payment from guests for room stays
  • Respond to guest inquiries
  • Follow scheduled shifts and follow break and lunch requirements
  • Report any suspicious activity or unusual items in room
  • Report any irregular behavior from guests in public areas and or in room
  • Ability to take initiative and handle assignments with limited supervision
  • Follow all hotel policies and procedures as outlined in the team member handbook
  • Maintain cleanliness and order of work area
  • Ensure successful performance by assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

    • Physical Demand

  • Ability to sit or stand for extended periods of time
  • Ability to bend
  • Ability to lift, pull 40 lbs
  • Ability to communicate clearly
  • Ability to work long hours as needed

    • Mental Demands

  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction, and provide direction to others
  • Manage differing personalities within the office, the hotel, and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

    • Mainsail is an Equal Opportunity Employer and does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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    Front Desk Manager • Macon, GA, US