V103 - Client Success and Strategy Assistant

V103 - Client Success And Strategy Assistant

Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm.

Job Description :

Summary We're looking for a Client Happiness Coordinator who enjoys creating smooth, thoughtful experiences for both clients and internal teams. In this role, you'll work directly with principal attorneys to support strategic initiatives, improve workflows, and strengthen client relationships. Your work will help ensure that clients feel informed, valued, and well cared for throughout their journey. If you're someone who thrives in a proactive, organized, and people-focused environment, this role will be a great fit.

Monthly Compensation : $1,060 to $1,150 US

Responsibilities include, but are not limited to :

• Research, develop, and implement new business relationship initiatives
• Contribute to best practice improvements across the firm
• Lead new business strategies and manage quarterly newsletters
• Maintain client records and strengthen referral relationships
• Organize, track, and complete tasks in Asana
• Support attorneys with project overviews and resource allocation
• Implement workflow automation in Lawmatics
• Maintain and update the firm playbook
• Develop process improvements using AI tools
• Generate monthly reports on firm performance metrics
• Support Accounts Receivable follow-ups
• Enhance profitability through strategic analysis

Key Skills

Requirements

Softwares

Working Schedule : 9 : 00 AM 6 : 00 PM EST

Timezone : EST

Languages : English

We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. So, take the first step and apply now!

Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team. Please keep an eye on your email and WhatsApp for the next steps, as we'll assign someone to guide you through the application process. Be sure to check your spam folder as well.