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Front Desk Manager

Front Desk Manager

Quality Inn Fort WayneFort Wayne, IN, US
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Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today! Compensation :

14 - $18 hourly

Responsibilities :

  • Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
  • Hold responsibility for the front desk budget and order any necessary office supplies
  • Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
  • Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
  • Gather financial information and generate occupancy reports for the general manager

Qualifications :

  • At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
  • Hospitality experience of at least 1 year is required for this role
  • Have superb communication skills, management skills, and multitasking skills
  • Must possess a high school diploma or equivalent certification (GED)
  • Experience with MS office and bookkeeping skills desired

    • About Company

    We are a team of customer-focused, hospitality professionals who strive to provide a great experience for each guest who stays at our hotel! We work as a team to make this happen. We are looking for dedicated, hard-working, reliable, customer-oriented people to join our team.

    The Quality Inn Fort Wayne is located in the city of Fort Wayne, Indiana.

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    Front Desk Manager • Fort Wayne, IN, US