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Program Analyst - Customer Affairs

Program Analyst - Customer Affairs

Compunnel, Inc.Topeka, KS, US
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Job Description

Job Description

Position Summary

The Program Analyst – Customer Affairs plays a vital role in enhancing customer relationships and improving the overall customer experience through strategic outreach and engagement. This position is responsible for managing key customer-facing programs such as the Critical Needs Program and the Rehousing Program, and for fostering strong relationships with state commissions, assistance agencies, and community organizations.

The Analyst works cross-functionally and externally to ensure that programs are implemented effectively and that customers, particularly low-income and elderly populations, receive the assistance they need. This is a hands-on role that combines program management, customer engagement, and stakeholder communication.

Key Responsibilities

1. Program Management (~50% of time)

  • Oversee daily operations and execution of customer-impacting programs including the Critical Needs Program and Rehousing Program :
  • Process applications, paperwork, and customer communications related to programs
  • Maintain accurate records, initiate field activities, and ensure timely updates in CCB
  • Create and manage internal and external communication strategies for program education and promotion
  • Generate and maintain program performance reports on a monthly, quarterly, and annual basis

2. Community Outreach and Customer Support (~50% of time)

  • Enhance the customer experience through targeted community engagement and outreach :
  • Provide direct, face-to-face assistance at KC Connect and other outreach events
  • Educate customers about services and programs that support energy bill payment
  • Support Customer Affairs Advisors with scheduling, materials, and coordination
  • Collaborate with cross-functional teams to expand outreach and maximize program reach

    • Required Skills & Competencies

  • Strong interpersonal and customer service skills
  • Demonstrated sound judgment and problem-solving capabilities
  • Excellent verbal and written communication skills; persuasive and clear communicator
  • Public speaking experience; confident and professional presence
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook); experience with CCB is a plus
  • Ability and willingness to work extended and non-traditional hours
  • Flexibility to travel locally and statewide across Missouri and Kansas

    • Education & Experience Requirements

  • Bachelor’s degree preferred, ideally in Communication, Business, or a related field
  • Minimum 2 years of experience working with external stakeholders in Customer Service, Public Affairs, or Operations
  • Experience in customer-facing roles with demonstrated ability to resolve issues and build relationships
  • Proven ability to work collaboratively and independently in a dynamic environment

    • Education : Bachelors Degree

    Company Description

    Compunnel Inc., established in 1994; is a leading provider of Staffing, IT / Software, e-Learning / Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based / SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

    We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national / ethnic region, disability, or any other basis.

    Company Description

    Compunnel Inc., established in 1994; is a leading provider of Staffing, IT / Software, e-Learning / Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based / SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national / ethnic region, disability, or any other basis.

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    Program Analyst - Customer Affairs • Topeka, KS, US