Senior Technical Program Manager

Responsibilities

Serve as the primary Jira administrator - configure and maintain projects, workflows, permissions, automations, dashboards, and reporting to support evolving team needs and delivery processes

Lead and coordinate programs that span multiple teams, departments, and geographical locations, ensuring alignment, collaboration, and delivery across diverse stakeholders

Create and maintain reporting tools and dashboards using Excel, Tableau, and AI-based solutions to track program health, resourcing, and performance metrics

Own and drive the full lifecycle of multiple software projects - planning, execution, delivery, and retrospective

Track project timelines, milestones, and deliverables; escalate issues proactively

Provide clear and regularmunication to stakeholders, including risk assessments and mitigation plans

Lead and support quarterly planning processes, creating clarity and visibility across all levels of the organization

Serve as an Agile coach for cross-functional teams, helping embed best practices and workflows

Identify delivery bottlenecks and proactively work with teams to remove roadblocks

Provide program management support for specific initiatives or teams as needed

Collaborate with engineering teams in support of customer-facing projects - including troubleshooting and progress tracking

About You

3+ years of experience as a Technical Program Manager or in a similar program / project leadership role

Expert-level Jira administrator, with hands-on experience configuringplex workflows, project structures, and automations

Advanced Excel skills, including pivot tables, VLOOKUP / XLOOKUP, formulas, and charting

Experience with Tableau for building interactive dashboards (preferred)

Demonstrated ability to lead cross-functional and cross-regional initiatives

Familiarity with AI-based tools for status tracking and reporting is an advantage

Proven experience leading Agile programs using Scrum, Kanban, or hybrid delivery models

Excellent interpersonal andmunication skills; effective in global, multicultural environments

Strong analytical thinking and problem-solving abilities, with attention to detail

Self-starter with a proactive attitude and the ability to manage multiple priorities in a fast-paced environment

High proficiency in English (written and spoken)

or inputer Science, Engineering, or a related technical field

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networkses with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and

Job ID R-257476