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Customer Experience Coordinator

Customer Experience Coordinator

Coastal Care PartnersSavannah, GA, US
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Job Description

Job Description

Description : About Us :

Coastal Care Partners is a nurse-led home care and healthcare company proudly serving families across Georgia and South Carolina. We are committed to providing high-quality, compassionate care and an exceptional experience for every client we serve. Our team-first culture values communication, accountability, and a shared passion for helping others.

Position Overview :

We are seeking a warm, organized, and detail-oriented Customer Experience Coordinator to join our Home Care division. This person will play a key role in ensuring our clients and their families have a seamless, personalized, and consistently positive experience with Coastal Care Partners. From confirming caregiver schedules to addressing concerns, this person will be the heart of client support and satisfaction.

Key Responsibilities :

  • Serve as a primary point of contact for home care clients and families
  • Ensure caregiver schedules align with client needs and preferences
  • Coordinate with scheduling and recruiting teams to assign the right caregivers to the right clients
  • Proactively check in with clients to ensure satisfaction and quickly address any concerns
  • Manage care transitions and updates, including changes in client condition or care plan
  • Maintain accurate client records and communication notes in the system
  • Support the onboarding of new clients and help create personalized care experiences
  • Collaborate closely with caregivers and internal teams to ensure quality and consistency

Requirements :

What We’re Looking For :

  • Excellent interpersonal and communication skills—compassionate, patient, and a great listener
  • Strong organizational skills and attention to detail
  • Experience in customer service, home care, healthcare, or a related field
  • Ability to juggle multiple tasks and stay calm under pressure
  • A team player who thrives in a fast-paced, people-focused environment
  • Comfortable with scheduling tools, databases, and phone-based communication

    • Bonus If You Have :

  • Previous experience working in a home care or senior care setting
  • Knowledge of scheduling systems (e.g., ClearCare / WellSky or similar platforms)
  • A background in nursing, care coordination, or case management

    • Location :

    Savannah, GA (in-office)

    Schedule :

    Full-time | Monday–Friday | Occasional on-call or after-hours support as needed

    Compensation :

    Competitive salary based on experience

    Benefits package, PTO, and opportunities for growth

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    Customer Coordinator • Savannah, GA, US