Guest Care Associate Manager (Data Analysis)

Summary of Job Description :

The Guest Care Associate Manager (Data Analysis) is responsible for unlocking insights across a broad and complex landscape of guest interactions. This position brings advanced analysis across three verticals : social care, contact center, and guest experience measurement programs (e.g., post-purchase surveys, mystery shops). With over 150,000 monthly touchpoints, this position transforms data into actionable insights that shape business decisions, influence operational improvements, and enhance the end-to-end guest journey. The Guest Care Associate Manager performs complex data analyses to identify insights and communicate them clearly to executive stakeholders.

Job Responsibilities :

Data Engineering & Management

• Owns the extraction, transformation, loading (ETL), and cleansing of structured and unstructured data from multiple guest care platforms (social, contact center, VOC tools, survey systems). Builds, maintains, and optimizes pipelines for recurring and ad hoc data workflows that enable scalable analysis.

Dashboard Development & Reporting

Advanced Analytics & Insight Generation

Strategic Storytelling & Executive Communication

Data Governance & Best Practices

How we reward you :

Your background & experience :

Pay Range : P3 : $90,000 - $126,500 / Annual

#LI-Hybrid

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Panda Strong since 1983 :

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.

You’re wanted here :

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex / gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to   TASupport@PandaRG.com .