Credit and Collections Specialist

Job Description

What You'll Do :

As a Credit and Collections Specialist, you'll be on the front lines of managing accounts, ensuring timely collections, and resolving issues that impact both our business and customers. Your key responsibilities will include :

• Reviewing aging reports and following up on overdue accounts.
• Setting up and monitoring payment plans with customers.
• Resolving discrepancies and short payments on accounts.
• Collaborating with Sales and Customer Service teams to manage account-related issues.
• Processing payments, credits, and account adjustments.
• Assisting with credit applications and ensuring smooth order processing.
• Handling customer inquiries about billing, payment schedules, and account status.

You'll be the go-to person for resolving account-related issues, setting up payment arrangements, and ensuring our credit policies are followed. With your attention to detail and proactive approach, you will maintain strong relationships with customers and internal teams alike. This is not a managerial position—while you'll play a key role in managing accounts, you will not be responsible for overseeing or managing other team members.

Qualifications :

To succeed in this role, you should have a blend of experience and skills that help you efficiently manage accounts and maintain excellent customer relationships. Here's what we need :