Client Service Representative

Description

Client Service Representative (Veterinary Receptionist)

Orange Veterinary Hospital – Orange, CT

Are you a people-person who loves animals too? Do you thrive in a fast-paced, team-oriented environment where every day brings something new? Orange Veterinary Hospital is looking for a Client Service Representative (CSR) to be the warm, welcoming face (and voice) our clients count on.

At Orange Veterinary Hospital , CSRs are essential members of our team — not just receptionists, but vital communicators and compassionate guides for our clients and their pets. You'll be the first and last impression for those visiting our hospital, helping to create a friendly, calm, and professional environment for all.

If you're ready to be part of a supportive team that values learning, growth, and kindness, we’d love to meet you!

What You'll Do :

Greet clients in person and over the phone with warmth, professionalism, and efficiency

Schedule and confirm appointments based on medical needs and client preferences

Communicate with empathy during stressful or emotional situations

Maintain an organized and welcoming front office and lobby

Educate clients on wellness plans, prescription diets, and in-house products

Perform opening / closing procedures and reconcile end-of-day reports and deposits

Accurately manage data entry, client records, and patient intake

Check clients in and out, review invoices, and process financial transactions

What We’re Looking For :

High school diploma or equivalent

Minimum of 1 year of experience in customer service (veterinary experience is a plus!)

Comfortable with Microsoft Office and general computer skills

Strong communication, multitasking, and problem-solving abilities

A calm, compassionate demeanor — especially in high-pressure situations

Willingness to learn veterinary terminology and work closely with both clients and the medical team

Ability to stay seated and focused for much of the day

Team player with a positive, can-do attitude

Perks and Benefits :

401(k) with generous company match (100% up to 3%, 50% up to 5%) – eligible after 6 months

Employee Assistance Program including Headspace subscription

Staff discounts for veterinary services and pet care

About Us :

Founded in 1974 by Dr. Michael Lender, Orange Veterinary Hospital has proudly served Orange and the surrounding communities with expert medical care and a personal touch. In addition to our full-service veterinary care, we offer grooming, daycare, and boarding – making us a trusted one-stop location for pet families. Our mission is simple : compassionate care for pets and the people who love them.

Ready to join a team that feels like family? Apply today and help us make a difference in the lives of pets and their people.

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients . One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.