Night Auditor

Purpose : To oversee and coordinate all night time hotel operations to include front desk and audit functions execute computer maintenance requirements and ensure all financial transactions for the day are verified and balanced.

Reports to : Front of the House Manager

Essential Functions :

Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).

Expeditious and diplomatic resolution of guest problems.

Fully knowledgeable in all emergency procedures.

Accurate preparation of VIP complimentary house use rooms and out of order lists.

Ensure proper registration of guests and credit procedures are followed.

Distribution of all nightly reports.

Efficient processing of guaranteed no show billings.

Obtain nightly city-wide occupancy and average rate figures.

Maintain current back up reports.

Handling Express Check-Outs ensuring their completion.

Training and supervising of Night Auditors and 3rd shift Front Office Engineering and Loss Prevention staff members.

Ensuring adherence to all systems and control procedures.

Documenting errors made by cash handling Heartists.

Ensuring that third shift Night Audit Engineering Loss Prevention checklists and responsibilities are completed.

Balancing of daily postings and revenue.

Ensuring that the credit card charges are transmitting to the bank for proper payment.

Responsible to handle all Workers Compensation reporting and procedures timely.

Conducts hotel walks in every shift.

Responsible to handle all emergency procedures such as evacuations fire guest injuries theft car accidents etc. Must write reports and present them to the Director of Operations and General Manager.

Trains and develops overnight shift Heartists instilling Accor and Novotel Miami Brickell culture and standards.

Responsible to review all VIP arrivals and All members.

Ensure guests are been advise of loyalty program.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work : No

Employment Type : Full-time

Key Skills

Customer Service,Hotel Experience,Hospitality Experience,Guest Relations Experience,Math,Windows,Facilities Management,Night Audit,Front Desk,Guest Services,Phone Etiquette,Word Processing

Experience : years

Vacancy : 1