Data Analyst

A company is looking for a Middle Data Analyst in the Voice of the Customer domain within the Customer Experience department. Key Responsibilities Analyze customer feedback and sentiment using NLP and text analytics to extract insights Map customer journeys and correlate VoC data with operational metrics to identify improvement areas Develop dashboards and reports to communicate findings and support decision-making Required Qualifications 3+ years of experience as a data analyst Advanced knowledge of SQL and Python Experience with data visualization tools like Tableau or Metabase Familiarity with predictive and prescriptive analytics techniques Upper-intermediate proficiency in English