Performing Arts Center Guest Relations Associate

Position Overview

The Guest Experience Associate plays a vital role in ensuring a warm, welcoming, and memorable experience for all visitors to the Performing Arts Center. This position combines exceptional customer service with operational support in concessions, ticket sales, and facility upkeep. The ideal candidate will be personable, adaptable, and committed to delivering outstanding service while supporting the smooth operation of our events.

Key Responsibilities

Concession Operations

• Set up, stock, and prepare concession areas before performances and events.
• Prepare and serve alcoholic and non-alcoholic beverages, as well as prepackaged food items.
• Verify IDs to ensure compliance with alcohol service laws.
• Process orders efficiently and accurately while maintaining excellent guest service.
• Follow all sanitation guidelines and maintain cleanliness in concession areas.
• Monitor inventory, recommend product orders, and generate sales reports as needed.
• Prepare deposits, secure cash drawers, and close out concession areas at shift end.

Guest Relations

Operational Support

Ticket Sales

Qualifications

Required Skills & Experience :

Working Conditions

To apply : Complete this electronic employment application. OR : A paper application can be picked up at Kirkwood City Hall, 139 South Kirkwood Road, 63122. OR : Call to have an application e-mailed, mailed or faxed to you. Return paper applications to : City of Kirkwood, Attn : Human Resources, at the address listed above.