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Sr Manager Portfolio Services
Sr Manager Portfolio ServicesHilton Grand Vacations • Orlando, FL, United States
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Sr Manager Portfolio Services

Sr Manager Portfolio Services

Hilton Grand Vacations • Orlando, FL, United States
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WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY

At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.

Heres why you will love it here :

  • Recognition Programs and Rewards
  • Excellent health care options, including medical, dental, and vision
  • A people-first culture
  • Go Hilton : Travel Discounts Program Hilton hotel rates worldwide.
  • Perks at work : Employee Pricing platform
  • Employee Assistance Program that supports your physical and mental well-being.
  • Paid Vacation Time and Paid Sick Days
  • 401(k) program with company match
  • Tuition reimbursement programs
  • Numerous learning and advancement opportunities
  • And more!

What Will I be Doing?

This position is responsible for managing and overseeing various activities of the Receivables Servicing team, which includes HOA Accounts Receivable and Mortgage Loans Receivable. This position understands the details of operational tasks and utilizes available technology to automate and streamline activities.  Due to operational needs and requirements, the position may focus on specific areas of the business and manage particular functions in support of the receivables portfolio.

Additional Responsibilities include :

  • Review, delegate, and approve work performed by Servicing staff at all levels.
  • Assist in the development and implementation of strategies for operational activities, including posting payments, collections, and cancellations due to foreclosures and bankruptcies.
  • Create a cash reconciliation team and manage the timely preparation of cash reconciliations and the prompt resolution of reconciling items.
  • Design and direct implementation of validation and internal control activities surrounding receivables portfolio, including internal audit, SOX and SOC.
  • Complete all required audit requests including review of loan servicing controls and preparation of sample sets and cash reconciliation support.
  • Work effectively with HGV team members across departments to effect changes and complete special projects required as part of company-wide goals and objectives.
  • Complete staff performance reviews.
  • Facilitate collection agency & attorney placement of delinquent accounts in first and third-party environments.
  • Manage companys federal / state tax / informational reporting and filing requirements (forms 1098, 1099-A, etc.)
  • Ensure compliance with all applicable international, federal, and state laws / regulations pertaining to receivables servicing.
  • Create and / or update SOPs to ensure accuracy per established policy.
  • Manage preparation of ad hoc analytical reports requested by management and complete due diligence and / or audit requests as needed.
  • Manage customer and client relationships.
  • Develop an acute understanding of the utilization of available technology and document process flows.
  • Review, adjust, and approve team member timecards and attendance.
  • Assist team members with onboarding and ongoing maintenance of all applicable work-related resources.
  • Participate in operational financial statement review and contribute to operational forecast and budget preparation.
  • Prepare and deliver presentations to internal teams and leadership.
  • Carry out any reasonable request by management.
  • Embody the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
  • Complete all required Company training / compliance courses as assigned.
  • Adhere to Company standards and maintain compliance with all policies and procedures.
  • Perform other related duties as assigned.
  • What Are We Looking For :

    Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our companys success are our Team Members.

    To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience :

  • Bachelors Degree
  • 5-7 years or related experience
  • 3+ plus years of management experience
  • Highly proficient computer skills, including Windows and Microsoft Office products, particularly Excel.
  • Extensive experience completing bank or cash reconciliations, with Accounting and or loan servicing / receivables experience.
  • Experience automating and standardizing operational processes.
  • Excellent organizational skills and attention to detail
  • Excellent verbal and written communication skills
  • Ability to work in a team environment
  • Experience working in a mortgage / loan servicing application, such as Servicing Director, NLS, or other
  • Willingness to work occasional overtime, including weekends and holidays
  • Masters Degree
  • 7+ plus years of related experience
  • 4+ plus years of management experience
  • In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred :

    HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor weve received is the continued loyalty of our Owners, Members and Guests. Weve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

  • Eligibility : All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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