Practice Manager Job ID : 1648464

HSA Florida Physician Group - Practice Manager

Summary

This position is responsible for all operational aspects of the employed community physicians' office, including but not limited to :   staffing, patient relations, liaison with the central billing office, office planning, computer systems and protocol, establishing standards for office operations and procedures, equipment and supply ordering and accounts payable.

Responsibilities :

• Directly supervises all non-physician staff within the Practice.
• Works in concert with Florida Physician Group HR staff to pe rform the following functions :
• Interviewing and hiring
• Staff training
• Performance evaluations and
• Corrective actions and performance improvement plans.
• Manages the re-employment of staff to provide coverage and / or arranges for emergency float coverage of office management, medical assistants, RN's and secretaries as required .  Covers nonclinical positions if coverage cannot be arranged.
• Assists in preparing and managing the operating budget for the practice.  Investigates discrepancies and significant changes in monthly income and expenses.  Reports discrepancies to the Practice Administrator / Director of Practice Operations as required .  Ensures cost containment guidelines are me t for the individual practice.
• Provides information and assistance to patients to ensure effective patient relations.  Investigates and proactively resolves patient complaints and concerns.  Facilitates staff training in new customer service techniques and / or processes.
• Liaisons with the Central Billing office to maximize revenue associated with the patient billing process for the Practice and ensure accurate data collections.  Researches specific ICD-9 and CPT codes applicable to the Practice and in conjunction with Florida Physician Group practice .
• Responsible for coordinating training for physicians and staff in Athena Billing and Steward Medical Group policies and procedures to capture accurate billable information in a timely fashion.   Manages staff regarding the utilization of the Athena system to ensure efficient and a ccurate billing of encounters.
• Manages the day-to-day facilities management for the Practice including any repairs or remodeling, service contracts for equipment and the inventory of all capital equipment.  Makes recommendations to the Practice Administrator and the Director of Practice Operations  regarding office restructuring and expansion.  Assists with processing the necessary documentation and managerial support.
• Authorizes the procurement of special order medical / surgical supplies and capital equipment.
• Assesses needs in collaboration with the clinical staff for the annual capital and expense report, coordinates trials , evaluates and negotiates with vendors in conjunction with the Purchasing Department to procure capital equipment, processes purchase orders, coordinates installation and in-servicing.
• Ensures proper invoicing and tracking of receivables and payments to vendors.
• Management of the process and office workflow using the electronic healthrecord .
• Trains staff, (physicians, nurses, administrative and support staff), on existing programs, quality measures, and Meaningful Use measures as well as any new programs or upgrades in a timely fashion.   Presents information at monthly Networking Meetings as required and disseminates information from these mee tings to physicians and staff.
• Maintains an optimal physical environment for the office and reports any unsafe conditions, inoperative equipment or other adverse conditions to the Practice Administrator a nd the appropriate department .
• Ensures compliance with all Florida Physician Group policies and procedures.  Participates in development and evaluation of departmental policies and procedures.  Prepares staff to respond effectively to both internal and external disasters and comply with all departm ental policies and procedures.
• Attends seminars and training sessions specific to the Athena system, CPT coding, capitation, managed care, and phy sician practice management.
• Uses discretion at all times to ensure patient confidentiality. Conforms to the confidentiality policy of Florida Physician Group.

Qualifications / Experience

Certifications :

Must be able to pass Background and Drug Test screenings.