Front Desk Agent

Columbus Hospitality ManagementColumbus, OH

job_description.job_card.variable_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Primary Responsibilities :

Act with integrity, honesty, and knowledge that promotes the culture, values and philosophy of Marriott.
Assist guest with check-in and checkout processes (verifying registration, address and credit information, balancing bank, posting charges
Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities
Answer hotel telephones courteously and efficiently following Courtyard by Marriott standards
Be familiar and knowledgeable with the operation of the POS system
Follow Courtyard by Marriott operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations
Provides professional and thorough communication (via email, property management system or verbal) to ensure guest satisfaction
Attends quarterly meetings as set by the Operations Manager

Physical Requirements :

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.

Associate must be able to stand for up to 8 hours a day consecutively.

Associate may have to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Associate is often required to sit and use his or her hands and fingers, to handle or feel.

Ability to lift, pull, and push moderate weight (minimum of 20 lbs).

Vision abilities required by this job include close vision.

Associate must talk and hear.

Qualifications, Education, Experience, Skills, and Abilities :

Customer service skills.

Professional demeanor.

Organizational skills.

Communication skills.

Initiative and creative problem solving skills.

Must be familiar with the city and the attractions that it offers.

Flexible availability (to include days, evenings, weekends, holidays

The Courtyard Marriott Columbus OSU is managed by Columbus Hospitality Management , a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family / work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace / EOE.

serp_jobs.job_alerts.create_a_job

Front Desk Agent • Columbus, OH