Technical Product Analyst

ABOUT CIM GROUP : CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today! POSITION PURPOSE : We are looking for a Yardi expert to join the CIM team responsible for driving product innovation and operational excellence by combining product management with expert administration of Yardi systems. This role supports the development, enhancement, and optimization of real estate products and applications, ensuring they meet user needs and compliance standards. The Technical Product Analyst collaborates across departments to deliver technical solutions, manage system configurations, lead implementations, and provide actionable insights, training, and support—enabling the organization to achieve strategic goals and maintain a competitive edge.

ESSENTIAL FUNCTIONS :

• Participate as a technical resource in projects and give valuable input into system configuration, database, data, and other options to deliver a best-in-class solution.
• Play a key role in the Yardi delivery team for strategic projects and implementations. Monitor deliverables and ensure timely completion of projects. Set and meet timelines for new feature implementations. Monitor user feedback accordingly.
• Work closely with business leads to deliver technical updates and enhancements within the Yardi platform and other real estate applications. Suggest product enhancements to improve user experience and address market gaps. Analyze industry trends.
• Gather critical information from meetings with various stakeholders and produce useful reports. Effectively communicate insights and plans to cross-functional project stakeholders.
• Serve as a member of the administration team for a complex real estate applications environment with over a thousand users and multiple databases.
• Own and maintain documentation of software customizations and other system configurations for custom menus, reports, integrations, scheduled tasks, and report scheduler events.
• Work alongside the application support team to triage, route and follow through to completion, escalated service tickets for Yardi and other real estate applications, interfaces and platforms.
• Participate in delivering user training / support and maintenance of new and existing applications within and related to Yardi and other real estate products. Stay up to date on the latest process and IT advancements to automate and modernize systems.
• Coordinate with 3rd party vendors / partners to manage support relationships and projects, including delivering solutions and / or custom reports developed by a 3rd party for CIM users.

EDUCATION / EXPERIENCE REQUIREMENTS : (including certification, licenses, etc.)

KNOWLEDGE, SKILLS AND ABILITIES :

WHAT CIM OFFERS : At CIM, we believe our success stems from our collective efforts, and we are committed to providing well-rounded support and resources for our employees. In addition to a competitive compensation plan, CIM offers a comprehensive benefits program for employees to thrive both inside and outside of work. Eligible employees can enjoy a wide range of benefits, including :