Student Success Coach

Student Success Coach

Department : Enrollment Management and Marketing

Location : Columbia, MO

Type : Staff, Full-Time

Pay : $20.20 per hour (Pay range may vary based on geographic location)

Applicants must be legally authorized to work in the United States; visa sponsorship is not available for this position.

Columbia College is committed to creating an inclusive employee experience for all regardless of race, color, national origin, gender, religion, sexual orientation, age or disability. The college maintains a safe place for open discourse and overall, fosters a sense of community that welcomes everyone.

Job Summary :

The Student Success Coach will be responsible for implementing dynamic initiatives as part of the Graduation Team model designed to improve the overall matriculation, retention, and persistence of traditional and nontraditional students at Columbia College. The role reports within the Center for Advising, Retention, and Student Success (CARSS) is a one-stop shop that provides support to students throughout their college experience, including assistance in admissions, registration, financial aid, and academics. These responsibilities will include student success coaching, financial coaching, program development, and contacting students to resolve enrollment barriers and address success concerns. The Student Success Coach will assist the CARSS team in the implementation of processes, technology, and communications with students, faculty, and staff on student admission, persistence, retention, and completion initiatives.

Essential Functions :

• Perform job duties in accordance with Columbia College's vision, mission and values, and contributes to the development of the Enrollment Management and Marketing Division.
• Provide personalized coaching to students, helping them develop strategies for academic success, financial planning and time management.
• Assist students in navigating the financial aid process, identifying eligible aid opportunities, and developing budgeting strategies.
• Deliver appreciative model interventions for students regarding academic and financial aid concerns that may impact student matriculation and retention.
• Stay current on academic, financial, and support services and policies to provide students with the most accurate information.
• Deliver proactive interventions for students facing academic or financial challenges that may impact their matriculation and retention.
• Help organize and implement retention initiatives / programming to maintain student enrollment and engagement.
• Follow established brand guidelines to support consistency in messaging and presentation.
• Collaborate with Leadership to recommending schedule adjustments to support student success and retention.
• Monitor student progress, identify at-risk students, and implement targeted support strategies to foster academic success.
• Maintain accurate student records, advising notes, and documentation in compliance with institutional policies.
• Participate in First Semester Registration team efforts, providing support for incoming students to encourage a smooth transition to college.
• Encourages persistence by fostering a growth mindset and resilience.
• Ensure students are aware of available Columbia College student services including military & veteran support, student accessibility resources, tutoring and writing assistance, career development, and support for accommodations.
• Advise students on available veteran benefits, including eligibility, application processes, and financial aid options.
• Maintain caseload management responsibilities ensuring that assigned Columbia College students receive strong support in enrollment to achieve goals and graduation. This position has 100% coaching caseload.
• Provide mentorship to unassigned students seeking assistance by helping facilitate their student experience while collaborating with assigned coaches and advisors.
• Respond to in-person, phone, and email inquiries in an effective, timely, and customer-focused manner, providing accurate information and appropriate referrals to other offices / staff as needed.
• Assist with events including recruitment, career and education fairs, commencement and student orientation.
• Ensure responsible use of financial resources.
• Collaborate in call campaigns and general outreach across the Enrollment Management & Marketing Division that affect the student experience during the admissions process through graduation.
• Keep current on academic, financial, and support services and policies in order to provide the most accurate information to students.
• Teach students about available resources through Columbia College such as technology, student services, and extracurricular opportunities.
• Understands and adheres to college policies, ensuring compliance with institutional guidelines and professional standards.
• Actively seeks to understand not only our role in the college, but of other departments on campus so we can better serve students.
• Demonstrate professionalism and confidentiality at all times
• Successfully complete all Human Resources, Technology Services, and other annual training as needed.
• Fulfill additional responsibilities as assigned.

Supervisory Responsibility : No (list position(s) or department(s))

Position reports to : Director / Assistant Director, Center for Advising, Retention, Student Success

Required Core Competencies and Professional Experience :

Preferred Core Competencies and Professional Experience :

Required Level of Education : Bachelors In : Undefined

Required Professional Certification(s) : In :

Preferred Level of Education : In :

Preferred Professional Certification(s) : In :

Other Requirements : Ability to satisfy, within the parameters set by the College and consistent with applicable federal, state and local laws, a criminal background check as a condition of employment.

Special Requirements (if any) :

Physical Requirements : The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals seeking accommodation should contact the Human Resources Department without delay. While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk, and hear. The employee is required to use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, or crawl. Employee must be able to type on a computer keyboard and use a computer monitor on a regular basis.

Work Conditions : The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is rarely exposed to outside weather conditions; however, possible exposure to hazards and physical risks to personal safety may occur while operating certain equipment. The noise level in the work environment is usually mild.

This job description is not meant to be all-inclusive of every duty and responsibility required by the employee in the position.

Eligibility for employee benefits and perks is determined by employment status. For more information please see

The offer of employment and assignment to duties is contingent upon a satisfactory criminal background check. The information may include, but is not limited to, academic, residential, achievement, performance, attendance, disciplinary, employment history, credit history, driving history, and criminal history of public record.

Columbia College is an equal opportunity employer.

In compliance with the Higher Education Opportunity Act (HEOA) and the Jeanne Clery Disclosure of Campus Security Policy and Campus crime Statistics Act (Clery Act), the Department of Campus Safety for Columbia College has provided the Annual Security and Fire Safety Report and crime statistics for the main campus and venues nationwide.

Columbia College is required to distribute this information to all current and prospective employees and students. Please follow the link below for the full report or contact Human Resources at 573-875-7495 for a printed copy.