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Office Specialist
Office SpecialistNebraska Government • Omaha, NE, US
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Office Specialist

Office Specialist

Nebraska Government • Omaha, NE, US
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Office Specialist (Open)

The Department of Health and Human Services is seeking a motivated individual to join our Children and Family Services (CFS) and fill the role of an Office Specialist. The successful candidate will be a self-starter, detail oriented, have a high personal standard of integrity, and share in our mission of Helping People Live Better Lives.

What We Offer :

  • 156% state-matched retirement contribution
  • 13 paid holidays
  • Generous leave benefits
  • Tuition reimbursement
  • Public Service Loan Forgiveness (PSLF)
  • 79% employer-paid health insurance
  • Dental and vision coverage
  • Employer-paid $20,000 life insurance
  • Career growth opportunities

Duties and Responsibilities :

  • Provide administrative and technical support to professional and supervisory staff within Child and Family Services, ensuring compliance with agency policies and procedures.
  • Prepare, maintain, and track case files, reports, correspondence, and documentation related to family service programs and client activities.
  • Assist with scheduling, coordination, and documentation of case meetings, court hearings, and service referrals.
  • Input, verify, and update data in agency systems to ensure accuracy of child welfare and family support records.
  • Respond to inquiries from families, partner agencies, and the public, providing information or directing them to appropriate staff or resources.
  • Review documentation for completeness and compliance with established guidelines prior to submission or processing.
  • Support program operations by monitoring deadlines, tracking required reports, and assisting in the preparation of statistical or narrative summaries.
  • Collaborate with other units or agencies to exchange information, resolve administrative issues, and ensure efficient workflow.
  • Greet and assist clients and partners at the front desk.
  • Able to answer and direct phone calls from a multi-line phone system
  • Must have a valid driver's license and be willing to transport state wards.

    • Requirements / Qualifications :

    Minimum Qualifications :

    Coursework / training in administrative / office support functions, procedures, and methods including the operation of personal computers and office equipment; or areas related to the programs and functions of the employing agency. OR Experience in customer service or public contact; or applying criteria / regulations; and / or performing administrative / office / secretarial support work including use of personal computers and office equipment.

    Preferred Qualifications :

  • Experience providing administrative, technical, or program support in an office or customer service environment; experience working in social services, child welfare, or human services setting supporting case management or program operations is a plus.
  • Ability to learn and use databases or computer systems to manage and track information.
  • Ability to manage multiple tasks, meet deadlines, and communicate effectively in a professional environment.

    • Knowledge, Skills, and Abilities :

  • Knowledge of standard office practices, procedures, and equipment used in administrative and program support.
  • Agency or program policies, regulations, and guidelines related to child and family services (or the ability to learn them quickly).
  • Recordkeeping, filing systems, and data entry methods to maintain accurate and organized documentation.
  • Basic principles of customer service and professional communication.
  • Confidentiality standards and privacy requirements related to client and case information.
  • Organizing, prioritizing, and completing multiple tasks within established deadlines.
  • Using computer applications and databases to enter, track, and retrieve information accurately.
  • Preparing, proofreading, and editing correspondence, reports, and case documentation.
  • Communicating clearly and respectfully, both verbally and in writing, with staff, families, and external partners.
  • Identifying and resolving routine problems by applying established rules, policies, and procedures.
  • Interpret and apply detailed guidelines, procedures, and policies to varied situations.
  • Exercise sound judgment and maintain professionalism when handling sensitive or confidential information.
  • Work effectively both independently and as part of a team in a fast-paced environment.
  • Adapt to changing priorities while maintaining attention to detail and accuracy.
  • Establish and maintain positive working relationships with colleagues, clients, and community partners.
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