Management Analyst

Management Analyst

The employee will serve as the Management Analyst, located in the Veterans Crisis Line (VCL), Veterans Affairs (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24 / 7, world-class suicide prevention and crisis intervention services to Veterans, Service Members, and their family members.

Major duties include but are not limited to :

• Gathers and analyzes factual data in various administrative program areas and other activities VCL undertakes, coordinating with management to provide solutions to moderately difficult administrative problems
• Responds to inquiries from management staff regarding administrative policies and procedures
• Reviews completed action items to ensure that issues are correctly addressed and that necessary levels of staff coordination have been accomplished
• Composes executive level correspondence, memoranda, and reports; independently researches and gathers data and informational material for VCL
• Manages the office calendar and reviews and approves requests for meetings, develops agendas, and attends meetings to take notes and collaborate as needed
• Collaborates regarding meeting planning and informs participants of agenda to ensure preparation and readiness
• Functions in a confidential capacity to a manager who is involved with all issues pertaining to running the VCL Data and Information Line
• Assists Data and Information Directors with providing notes, research, and other background materials
• Assisting VCL management with various labor relations issues such as : proposing changes to working conditions; preparing documentation for arbitration cases; responding to contact issues; proposing disciplinary actions; responding to grievances; and reviewing, making recommendations to and implementing settlement agreements
• Edits policy publications or correspondence requiring direct action by any of the Division Directors within Data and Information Division
• Acts as a continuity of processes and coordinates the development of complete background information, supporting documentation, and reports with conclusions and recommendations for the Senior VCL leaders to take the appropriate action

Work Schedule : Tour of Duty is typically Administrative Hours. Tour is subject to change based on program needs. Compressed / Flexible Work Schedule : May be authorized upon supervisor approval after training per agency policy. Remote : This is a remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support.

Position Description / PD# : Management Analyst / PD30704A

Relocation / Recruitment Incentives : Not Authorized

Critical Skills Incentive (CSI) : Not Approved

Permanent Change of Station (PCS) : Not required

Financial Disclosure Report : Not required

This is not a bargaining unit position

Requirements Conditions of Employment :

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment.

The online assessment measures critical general competencies required to perform the job.

Physical Requirements : The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.

Selective Service Registration is required for males born after 12 / 31 / 1959.

Subject to background / security investigation

Selected applicants will be required to complete an online onboarding process.

Acceptable form(s) of identification will be required to complete pre-employment requirements.

Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications :

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12 / 05 / 2025.

Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note : Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

This position includes a Selective Placement Factor (SPF) (skill, knowledge, ability or other worker characteristic basic to - and essential for - satisfactory performance of the job). Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position.

The Selective Placement Factor for this position is : Experience composing executive level correspondence, memoranda, and reports.

Applicants who meet time-in-grade and the SPF may qualify based on experience and / or education as described below :

Specialized Experience : You must have one year of specialized experience equivalent to at least the next lower grade (GS-09) in the normal line of progression for the occupation in the organization. In order to meet the minimum qualifications for this position, you must meet 3 / 4 of the following examples of specialized experience :

OR, Education : Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. if related, in a field that is directly related to the work of this position that demonstrate the knowledge, skills, and abilities necessary to do the work.

OR, Combination : Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and graduate level education (beyond the first 2 years) in a field that is directly related to the work of this position that demonstrate the knowledge, skills, and abilities necessary to do the work equivalent to the total requirement of this position (e.g., 6 months of specialized experience and 1 year of post masters degree graduate education).

Eligible and qualified applicants on a certificate provided to the hiring manager will be rated on the following Competencies for this position :

Research Organizational Awareness Administration and Management Project Management Human Capital Management

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.