Director of Senior Living Services, Continuum of Care

Job Opportunity At St Francis Home

It's more than a career, it's a calling.

WI-St Francis Home

Worker Type : Regular

Job Highlights :

Named 150 Top Places to Work in Healthcare 2024 - Becker's Healthcare

Named One of the Diversity Leaders 2024 Modern Healthcare

Named One of America's Greatest Workplaces for Diversity 2024 - Newsweek

Named One of America's Greatest Workplaces for Women 2024 Newsweek

Named One of America's Greatest Workplaces for Job Starters 2024 Newsweek

SSM Health is a Catholic, not-for-profit health system serving the comprehensive health needs of communities across the Midwest through a robust and fully integrated health care delivery system. The organization's 40,000 team members and more than 13,900+ providers are committed to providing exceptional health care services and revealing God's healing presence to everyone they serve.

With care delivery sites in Illinois, Missouri, Oklahoma, and Wisconsin, SSM Health includes 23 hospitals, more than 300 physician offices and other outpatient and virtual care services, 12 post-acute facilities, comprehensive home care and hospice services, a pharmacy benefit company, a health insurance company and an accountable care organization. It is one of the largest employers in every community it serves.

This position will support care sites in the WI and St. Louis, MO regions.

This position is remote work eligible. SSM Health currently offers remote work opportunities in the states of MO, WI, IL, OK, AL, FL, GA, IA, IN, KS, KY, LA, MI, NC, SC, TN, TX, UT, VA, WV.

Contact : Angela Jones, Executive Talent Partner

Angela.Jones1@ssmhealth.com

Job Summary :

Oversees the operations and strategies of multiple senior living communities across the system, including financial performance, quality improvement, customer satisfaction, employee recruitment and retention, growth, and development of new business lines. Provides strategic and business planning support for supervisors and managers within a service area.

Job Responsibilities and Requirements :

PRIMARY RESPONSIBILITIES

• Implements benchmarks and performance criteria for the individual entities within a service area.
• Leads the teams to achieving and exceeding performance goals. Provides senior management with accurate performance information.
• Assists managers / supervisors with ideas and implementation of intervention strategies or other tactics to enhance financial performance and grow the business.
• Ensures data collection is occurring throughout the year about competitive organization's strategies within each of the region's marketplaces.
• Coordinates, develops and implements the Quality Assurance Performance Improvement Program (QAPI) activities and reports quality measurements to the board of directors annually.
• Assists in the identification of goals and related patient outcomes, and overall development and implementation of the QAPI program.
• Promotes continuous quality improvement. Ensures decision-making is driven by data and customer-supplier relationships are facilitated both within and outside the system.
• Creates and implements a communication plan for staff, senior management, customers, and the community within the entity's service area. Makes effective use of the resources within the region for new program development, systems improvement, best practice development and promotion.
• Ensures that a customer / patient satisfaction system with feedback and action components is in place. Follows up and resolves customer complaints as needed.
• Supports and implements an organization-wide sales and marketing strategy. Supports sales and marketing staff.
• Works in a constant state of alertness and safe manner.
• Recruits, engages, develops, leads, and manages assigned staff.
• Performs other duties as assigned.

EDUCATION

EXPERIENCE

LICENSE

Department : Clinical Excellence

Work Shift : Day Shift (United States of America)

Scheduled Weekly Hours : 40

Benefits :

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law.