Sr. Mgr, Learning & Development Programs, Digital Technology Ops

Sr. Manager, Learning & Development (L&D) Programs

As a Sr. Manager, Learning & Development (L&D) Programs, you will be responsible for designing, delivering, and evolving learning experiences that accelerate the growth and development of Digital talent within the DDAT (Digital, Data, Analytics and Technology) organization. You will lead one or more of these programs, while contributing to other activities and functions within the Tech Ops learning team, including diagnosing needs, developing creative solutions, and driving measurable results. A significant portion of the role includes developing learning roadmaps for colleagues, and managing and communicating about the courses, curriculums, or programs available to them. You will interact with various senior-level partners; the ability to influence and lead change and ensure strategic alignment of business insight and leadership skills in all programs will be paramount to your success.

Partner with Digital Leaders, HR Business Partners, Learning & Development CoE members, and other Talent-focused experts and business leaders on learning initiatives and priorities. Understand functional and organizational business objectives and assess learning needs. Identify, design and / or deliver professional development or targeted capability-building experiences to be consistent with our culture, talent strategy and business needs.

Curate, design and manage learning paths and curriculum for engineering professionals that support up-skilling and talent development goals. Manage Digital L&D programs such as the Digital Engineering Speaker Series and Tech Talks. Contribute to a best-in-class talent development strategy, participate in cross-functional L&D workstreams, and drive adoption and expansion of new Enterprise DDAT L&D programs within Digital.

Define and communicate learning roadmaps for various Digital roles and positions; help drive the intended growth and support the career goals of individual colleagues and leaders.

Lead or participate in assigned Tech Ops project teams and work with Digital leadership to execute on learning priorities and initiatives, including change management efforts that support or enable learning and development objectives and key results.

Demonstrate the highest levels of teamwork, responsiveness, and accountability.

Inspire teamwork and adaptability through leading by example.

Drive for results by holding self and others accountable for achieving best outcomes. Track success metrics and provide regular updates to Business Leaders as appropriate.

Establish and maintain business and technical knowledge, with respect to the skills and capabilities required to deliver Digital products, programs, services, processes, and systems.

Pay Range : Minimum : 75,400

Maximum : 162,700

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications :

5+ years of experience in a Learning & Development, Technology Talent Development or Change Management role, or similar.

5+ years of experience planning and executing end-to-end projects or change management initiatives.

3+ years of experience with organization and project management skills.

2+ years of experience with coaching and expert facilitation skills.

2+ years of experience with the ability to navigate ambiguity and changing priorities; can quickly reassess needs and take highest leverage action.

This is a remote position.

Must be able to travel up to 10% nationwide annually.

2+ years of experience partnering with and building solutions for or with engineering teams and experience working within a large enterprise.

Preferred Qualifications :

Experience working in the healthcare industry or in a healthcare technology organization.

Experience working closely with technical talent or leadership like Digital software engineers and architects.

Working understanding of software development or architecture concepts.

Ability to work on multiple tasks, manage competing priorities, meet deadlines, and work independently under minimal supervision.

Comfortable presenting, operating, and collaborating within a remote and hybrid work environment; experience presenting and facilitating with large groups.

Ability to keep the big picture in mind while digging into the details.

Excellent problem-solver, able to break down complex problems into simple, actionable strategies.

Strong cross-functional collaborator who is curious and open to feedback.

Comfortable moving quickly and adapting to business needs.

Can role model effective collaboration and people management. Consistently supports and challenges team members to achieve excellent results.

Clear, concise written and verbal communication.

Experience with SABA LMS, ADKAR / ProSci

Experience with Learning and Development - Bloom's taxonomy, creating learning objectives and the ADDIE Model of course development.

Experience with Microsoft Office Suite (Outlook, Word, Excel) and other productivity tools.

Education :

Bachelor's degree or Equivalent Working Experience in Computer Science, Learning & Development, Organizational Psychology, Change Management, or a related discipline.

Business Overview :

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.