Key Account Executive

“Improving the lives of those with chronic care diseases while providing solutions to our customers.”

Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever‑growing patient population. Matching passion with careers, here hard work has never been so satisfying.

Travel, as needed, to meet with partners / prospective partners

Who We Are :

SuperCare Health is the leading post‑acute, in‑home respiratory care provider in the Western U.S. that has been serving the healthcare needs of our ever‑growing patient population for over 50 years. We specialize in respiratory and chronic disease management, delivering innovative solutions to enhance the quality of life for our patients. Our commitment to excellence has made us a trusted partner for healthcare providers across the nation.

What We're Looking For :

The Key Account Executive (KAE) supports SuperCare Health's growth and relationship strategy by serving as a field liaison and a primary administrative resource for Managed Care Organizations (MCO) and capitated partners. The role combines external sales outreach and account management with internal administrative and sales duties, ensuring seamless coordination between SuperCare Health and health plans, medical groups, independent Physician Associations (IPAs) and other referral sources.

The KAE serves as a trusted advisor to providers, ensuring seamless coordination of durable medical equipment (DME) and respiratory care services while championing patient‑centred care and market growth.

What You'll Do :

Sales & Business Development

• Develop and maintain relationships with MCOs, Medical Groups, IPAs and hospital systems to drive new contract and referral opportunities.
• Conduct field outreach and educational in‑services to provider offices, hospitals, community health centers and other referral sources, promoting SuperCare Healths services and ensuring compliance with capitated agreements.
• Serve as liaison to capitated partners, ensuring orders adhere to capitation guidelines, and collaborating with UM teams for ongoing quality and compliance.
• Analyze healthcare and managed care industry trends, competitive conditions, and regulatory requirements to shape effective sales strategies.
• Administer and maintain HubSpot CRM data : Clean up records, update contact information, log touchpoints, generate performance reports, and monitor sales activity and referral trends.
• Manage Joint Operating Committee (JOC) meetings : schedule meetings, prepare agendas, collect and analyze data for discussions, distribute minutes and follow‑up actions, and maintain an accurate meeting calendar for stakeholders.
• Support inside sales efforts by making outbound calls and emails to health plans, medical groups and IPAs; follow up on leads, set appointments, and respond to inquiries about services and contracts.
• Assist with preparing presentations, proposals and meeting materials for existing and prospective partners.

Account Management

Build and maintain long‑term, consultative relationships with physicians, medical groups, hospitals, and office staff.

Act as a Navigator within critical accounts to improve outcomes.

Partner with Respiratory Account Executives to strengthen key account penetration and ensure quality of service.

Coordinate with internal teams on plan escalations and JOC follow ups—including Customer Care Specialists, Dispatchers, and Respiratory Department.

Operational Excellence

Deliver outstanding customer service while balancing the needs of providers, patients, and payers.

Ensure all pre‑authorizations, billing documentation, and compliance requirements are met.

Complete administrative responsibilities such as HubSpot clean up, JOC Schedules and Agenda / Slide prep, and timely communication via calls and emails.

Share knowledge and best practices with colleagues to foster team collaboration and collective success.

Patient & Provider Support

Maintain consistent and professional interaction with patients, managed care groups, and medical teams to ensure seamless coordination of care.

Demonstrate a patient‑first mindset, with a genuine commitment to helping others and improving health outcomes.

This role may be a fit if you have

High school diploma required; higher education or certifications in healthcare / business preferred.

Previous experience in Healthcare, DME, or Respiratory Sales strongly preferred.

Strong knowledge of respiratory therapies (Ventilation, Vests, Oxygen, BiPAP, CPAP) and industry regulations.

Proven track record in sales growth, account management, or business development.

Exceptional communication, negotiation, and executive presentation skills.

Ability to manage multiple projects in a fast‑paced, high‑pressure environment.

Strong organizational skills with keen attention to detail and follow‑up.

Analytical problem‑solving and critical thinking abilities.

Professional presence, resilience, and adaptability to shifting priorities.

Team‑oriented, cooperative, and able to work independently with minimal direction.

Compassionate, people‑sensitive approach with a genuine desire to help patients.

Active participation in professional healthcare organizations is a plus.

Benefits :

Medical

Dental

Vision

Flexible Savings Account

401K

Voluntary Life Insurance

Observed Holidays : New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

Perks :

Paid Training

Paid Time Off

Sick Time

Growth Opportunities

Employee Referral Reward Program

Employee Discount Program

Any employment proposal is contingent upon satisfactory completion of : Background Check, Reference Check(s), Driving Record (if applicable), Pre‑employment Drug and TB Tests

What SuperCare Health is About

SuperCare Health is a comprehensive, post‑acute care, respiratory services company, focused on managing high‑risk respiratory patients in their homes.

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest‑rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high‑risk, post‑acute respiratory patients through our high‑touch clinical team and high‑tech, innovative solutions. Our end‑to‑end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in‑home services include ventilation, oxygen, CPAP / BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters : reducing hospital re‑admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.

Connect With Us!

Company Website

Company Business Hours - 8 : 30 AM – 5 : 30 PM PST

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Araceli Richardson - Jr. Recruiter

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